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The number one support question we get here at EQO always has to do with data network errors. EQO Mobile requires that your phone have a data internet connection that allows tcp connections. For help setting up a connection, check out this forum topic dedicated to the issue:

http://community.eqo.com/forum/data_network_errors_0

Also, these two sites are great for setting up connections on Sony Ericsson and Nokia phones.