EQO Community - Connection Problems

Connection Error Message Codes

peter — Wed, 19 Dec 2007 16:03:47 -0800

If you are trying to connect to EQO and you receive a connection error message, then you might be confused about why you can't connect. Hopefully this connection guide helps.

00 - “Please turn radio on and try again.”

This message is intended for BlackBerry and Windows Mobile users. It is self-explanatory, turn the radio on and try again.

01 - “No connection found, please check your settings and try again.”

This message generally indicates that your APN settings are not properly configured. Check out this post for instructions on how to configure your own APN settings.

02 - “Could not contact EQO servers, please try again.”

This message could mean that you have lost network coverage or that your carrier blocks EQO. Try recycling the radio (for BlackBerry) or exit the application properly and then sign in again. If problems persist contact your mobile service provider, try another connection, or contact EQO support.

03 - “Oops, EQO goofed, please try again.”

This is a very rare error message that will only appear if there are severe problems at EQO. If you get this, please try to connect again in a few minutes and watch out for nuclear attack. Also, check our website for notices of service outages.

04 - “Please allow EQO to access the internet when prompted.”

This message occurs when you say "No" to one of the security prompts. Try to log on again and say "Yes" to the prompt. If you are not prompted again, go into the application settings and agree to the security prompt in there.

05 - “Connection attempt timed out, please try again.”

This message could indicate that your APN settings are incorrect. Check out this post for instructions on how to set up your APN settings. You may also have waited to long to select a connection for EQO and might also want to try again.

06 - “Connection attempt failed, please try again or select More Info.”

This error message means EQO isn't quite sure why you couldn't connect, but the "More Info" screen will have important information as to why your connection failed. Please copy that information carefully and email support@eqo.com for help.

07 – “Connection lost, please try again.”

This message means that you were connected, but aren't anymore. It's possible that you lost network coverage, spent your data allotment, or that your phone itself encountered a problem. Please try to connect again.

Peter
EQO Customer Support

How to change your Internet Connection Settings (Nokia Series 40)

peter — Fri, 31 Aug 2007 12:01:08 -0700

Sometimes mobile phone carriers automatically set up your phone's access point to the Internet, and sometimes you have to do this manually. This is not a fun thing to do without instructions. Here are my instructions for the Nokia 6230i (these steps can be easily adapted to most Nokia S40 edition phones):

How to change your Internet Connection Settings (Nokia):

1)From the Menu screen select Settings.

2)Select Configuration.

3)Select Personal Configuration Settings.

4)Select Options.

5)Select Add new (Access Point).

6)Now you will be able to enter the name of your carrier.

7) Then select Access Point Settings.

8)Ensure that the Data Bearer is set to GPRS.

9)Then Select Bearer Settings.

10)And the rest of the important details*:

11)Access Point:

12)Username:

13)Password:

14) make sure that you set this access point to be your Preferred Access point.

You are now all set to access the Internet with the access point EQO. When you launch EQO, make sure that you select the access point EQO.

If you need more help, send me an e-mail at peter@eqo.com.

(*If you don't know any of these details, don't worry, because no one does...check out the list that we have compiled on our website: http://www.eqo.com/apn.php)

Peter
EQO Customer Support

APN Settings

peter — Tue, 22 May 2007 21:28:39 -0700

APN (Access Point Name) Settings

To enter the settings on your phone you will usually have to create and enable an Access Point or data account on your phone. Manual setup is different for every phone. For general instructions check out our forums.

To create your mobile settings manually, you will need the GPRS/ APN settings for your country.

These are outlined below.

Albania
Network	Access Point	User Name	Password
Vodafone	Twa	guest	guest

Argentina
Network	Access Point	User Name	Password
CTI	internet.ctimovil.com.ar	guest	guest
Personal	gprs.personal.com	[your mobile number]	adgj

Australia
Network	Access Point	User Name	Password
Optus	internet
Telstra	telstra.internet
Vodafone	vfinternet.au

Austria
Network	Access Point	User Name	Password
Connect Austria ONE OneNet	web.one.at	[user specific]	[user specific]
Drei	drei.at	guest	guest
Max Online	gprsinternet	GPRS
Max Online Business	business.gprsinternet	GPRS
Max Online Metro	gprsmetro	GPRS
Mobilkom A1	A1.net	gprs@a1plus.at
OneNet	web.one.at	web	web
tele.ring	web	web@telering.at	web

Azerbaijan
Network	Access Point	User Name	Password
Azercell	internet	guest	guest

Bangladesh
Network	Access Point	User Name	Password
Grameenphone	gpinternet

Belarus
Network	Access Point	User Name	Password
Velcom	web.velcom.by	web	web

Belgium
Network	Access Point	User Name	Password
Mobistar	web.pro.be	mobistar	mobistar
Orange	orangeinternet
Proximus	internet.proximus.be

Bermuda
Network	Access Point	User Name	Password
AT & T	proxy
Mobility	net.bm

Botswana
Network	Access Point	User Name	Password
Mascom Wireless	internet.mascom	guest	guest

Brazil
Network	Access Point	User Name	Password
Claro	claro.com.br	claro	claro
Oi	gprs.oi.com.br	guest	guest
TIM	tim.br	tim	tim
Velox	wap.telcel.com	iesgprs	iesgprs2002

Brunei
Network	Access Point	User Name	Password
B-Mobile	bmobilewap
DSTCOM	dst.wap	wap

Bulgaria
Network	Access Point	User Name	Password
GloBul	internet.globul.bg	globul
M-Tel	mms-gprs.mtel.bg	mtel	mtel

Cameroon
Network	Access Point	User Name	Password
MTN Cameroon	internet	guest	guest

Canada
Network	Access Point	User Name	Password
Fido Microcell	internet.fido.ca	fido	fido
Rogers AT&T (Internet)	internet.com	wapuser1	wap
Rogers AT&T (VPN)	vpn.com	wapuser1	wap

Chile
Network	Access Point	User Name	Password
Entel PCS	imovil.entelpcs.cl	entelpcs	entelpcs
Telefonica Movil	web.tmovil.cl	web	web

China
Network	Access Point	User Name	Password
China Mobile	cmnet
China Unicom	[none]

Congo
Network	Access Point	User Name	Password
Vodacom	vodanet	vodalive

Costa Rica
Network	Access Point	User Name	Password
IceCelular	icecelular	guest	guest

Croatia
Network	Access Point	User Name	Password
VIPNET START	gprs0.vipnet.hr	38591	38591
VIPNET PRO	gprs5.vipnet.hr	38591	38591

Czech Republic
Network	Access Point	User Name	Password
Cesky Mobil (contract)	internet
Cesky Mobil (prepaid)	cinternet
Eurotel (contract)	internet
Eurotel Go	gointernet
Oskar (contract)	internet
Oskar (Oskarta)	ointernet
T-Mobile	internet.t-mobile.cz

Denmark
Network	Access Point	User Name	Password
Orange	web.orange.dk
Sonofon
TDC	internet

Dominican Republic
Network	Access Point	User Name	Password
Orange	orangenet.com.do	guest	guest

Egpyt
Network	Access Point	User Name	Password
Click Vodafone	internet.vodafone.net	internet	internet
MobiNil	mobinilweb

Estonia
Network	Access Point	User Name	Password
EMT	internet.emt.ee
RLE	internet

Finland
Network	Access Point	User Name	Password
Dna	internet
Radiolinja	internet
Sonera	internet
Song	internet.song.fi	song@internet	songnet

France
Network	Access Point	User Name	Password
Bouygues	ebouygtel.com
Bouygues	b2bouygtel.com
Orange Pro	orange.fr	orange	orange
Orange Perso	orange	orange	orange
Orange MIB	orange-mib	mportail	mib
SFR	websfr

Germany
Network	Access Point	User Name	Password
D1 T-Mobile	internet.t-d1.de	td1	gprs
D2 Vodafone	web.vodafone.de
E-Plus	internet.eplus.de	eplus	gprs
O2	internet
Quam	quam.de	quam	quam

Ghana
Network	Access Point	User Name	Password
Areeba	internet.spacefon.com	guest	guest

Greece
Network	Access Point	User Name	Password
Telestet	gnet.b-online.gr	[your number]	24680
Vodafone GR	internet.vodafone.gr
Cosmote	internet

Guatemala
Network	Access Point	User Name	Password
PCS Digital	ideasalo	guest	guest

Guyana
Network	Access Point	User Name	Password
GT&T Cellink Plus	wap.cellinkgy.com	test	test

Hong Kong
Network	Access Point	User Name	Password
CSL	internet
New World	internet
Orange	web.orangehk.com
People	internet
SmarTone	internet
Sunday	internet

Hungary
Network	Access Point	User Name	Password
Pannon	net
Pannon (flat rate)	netx
Vodafone (prepaid)	internet.vodafone.net
Vodafone (contract)	internet.vodafone.net
Westel	internet	wap	wap

Iceland
Network	Access Point	User Name	Password
Siminn	gprs.simi.is

India
Network	Access Point	User Name	Password
AirTel	airtelgprs.com
BPL	bplgprs.com	bplmobile
Orange	portalnmms
BSNL	celloneportal	guest	guest
Hutch (normal)	portalnmms	guest	guest
Hutch (Gujarat)	web	guest	guest
MTNL Mumbai	mmsmtnlmum	mtnl	mtnl123
MTNL Mumbai (plan 2)	gprsmtnlmum	mtnl	mtnl123

Indonesia
Network	Access Point	User Name	Password
IM3	www.indosat-m3.net	gprs	im3
Indosat	satelinogprs.com
Excelcomindo	www.xlgprs.net	xlgprs	proxl
Telkomsel	internet	wap	wap123

Ireland
Network	Access Point	User Name	Password
O2 (contract)	open.internet	gprs	gprs
O2 (prepaid)	pp.internet	gprs	gprs
Meteor	isp.mymeteor.ie	my	meteor
Vodafone	isp.vodafone.ie	vodafone	vodafone

Israel
Network	Access Point	User Name	Password
Cellcom	internetg
MTC-Vodafone	apn01
Orange	internet

Italy
Network	Access Point	User Name	Password
Blu Contratto	internet
Blu Prepagata	pinternet
TIM	uni.tim.it
Vodafone Omnitel	web.omnitel.it
Wind	internet.wind

Jamaica
Network	Access Point	User Name	Password
Cable & Wireless	wap	guest	guest
Digicel	web.digiceljamaica.com	wapuser	wap03jam

Japan
Network	Access Point	User Name	Password
J-Phone (Vodafone)	phone	j@phone	jphone

Kazakhstan
Network	Access Point	User Name	Password
Beeline	internet.beeline.kz	internet.beeline

Kenya
Network	Access Point	User Name	Password
Safaricom	web.safaricom.com	web	web

Laos
Network	Access Point	User Name	Password
ETL	etlnet	guest	guest

Latvia
Network	Access Point	User Name	Password
LMT	internet.lmt.lv
Tele2	internet.tele2.lv	gprs	internet

Lebanon
Network	Access Point	User Name	Password
Cellis FTML	internet.ftml.com.lb	plugged	plugged
MTC Touch	gprs.mtctouch.com.lb	guest	guest

Lithuania
Network	Access Point	User Name	Password
Bite GSM	banga
Omnitel Lithuania	gprs.omnitel.net

Luxembourg
Network	Access Point	User Name	Password
LUXGSM	web.pt.lu
Tango	internet	tango	tango
VOXmobile	vox.lu

Macau
Network	Access Point	User Name	Password
CTM	ctm-mobile	guest	guest
Macau Hutchison Telecom	web.hutchisonmacau.com	hutchison	1234

Macedonia
Network	Access Point	User Name	Password
Mobimak	internet	internet	mobimak

Malaysia
Network	Access Point	User Name	Password
Digi	diginet
Maxis 2G	internet.gprs.maxis	gprs	internet
Maxis 3G	unet	maxis	wap
Timecel	timenet.com.my
TM Touch	internet

Maldives
Network	Access Point	User Name	Password
Dhiraagu	internet.dhimobile
Wataniya	WataniyaNet

Malta
Network	Access Point	User Name	Password
Go Mobile (contract)	gosurfing	guest	guest
Go Mobile (prepaid)	rtgsurfing	guest	guest

Mexico
Network	Access Point	User Name	Password
Telcel	internet.itelcel.com	webgprs	webgprs2002
Movistar	internet.movistar.mx

Moldavia
Network	Access Point	User Name	Password
Moldcell	internet	gprs	gprs

Montenegro
Network	Access Point	User Name	Password
Monet	gprs.monetcg.com

Morocco
Network	Access Point	User Name	Password
Maroc Telecom	iam	wac	1987

Netherlands
Network	Access Point	User Name	Password
KPN Mobile	internet
O2	internet
Telfort	internet
T-Mobile	internet-act
Vodafone (normal)	web.vodafone.nl	vodafone	vodafone
Vodafone (business)	office.vodafone.nl	vodafone	vodafone

New Zealand
Network	Access Point	User Name	Password
Vodafone	www.vodafone.net.nz

Norway
Network	Access Point	User Name	Password
Netcom	internet.netcom.no
Telenor Mobil	internet

Pakistan
Network	Access Point	User Name	Password
Ufone	ufone.internet

Panama
Network	Access Point	User Name	Password
Cable & Wireless	apn01.cwpanama.com.pa	xxx	xxx

Paraguay
Network	Access Point	User Name	Password
CTI	internet.ctimovil.com.py	ctigprs	ctigprs999

Peru
Network	Access Point	User Name	Password
Claro (TIM)	tim.pe	tim	tulibertad

Philipines
Network	Access Point	User Name	Password
Globe	www.globe.com.ph	globe	globe
Smart	internet
Sun Cellular	minternet

Poland
Network	Access Point	User Name	Password
ERA	erainternet	erainternet	erainternet
Idea	www.idea.pl	idea	idea
Polkomtel	www.plusgsm.pl

Portugal
Network	Access Point	User Name	Password
Optimus	internet
TMN	internet
Vodafone (Telcel)	internet.vodafone.pt

Romania
Network	Access Point	User Name	Password
Connex (Vodafone)	internet.connex.ro	internet.connex.co	connex
Orange	internet	guest	guest

Russia
Network	Access Point	User Name	Password
BeeLine	internet.beeline.ru	beeline	beeline
Megafon (NWGSM)	internet.nw
MTS	internet.mts.ru	mts	mts
PrimTel	internet.primtel.ru

Saint Lucia
Network	Access Point	User Name	Password
Cable & Wireless	internet	guest	guest

Saint Vincent & the Grenadines
Network	Access Point	User Name	Password
Digicel	wap.digiceloecs.com	wapoecs	wap03oecs

Saudi Arabia
Network	Access Point	User Name	Password
STC	jawalnet.com.sa	guest	guest

Senegal
Network	Access Point	User Name	Password
Tigo	wap.sentelgsm.com	guest	guest

Serbia-Montenegro
Network	Access Point	User Name	Password
Mobtel Srbija	internet	mobtel	gprs
Telekom Srbija	gprsinternet	mts	064

Singapore
Network	Access Point	User Name	Password
M1	mobilenet
Singtel	internet
Starhub	shwapint

Slovakia
Network	Access Point	User Name	Password
Eurotel	internet
Orange	internet	jusernejm	pasvord
Globtel	internt	guest	guest

Slovenia
Network	Access Point	User Name	Password
Mobitel	internet	mobitel	internet
Simobil	internet.si.mobil

South Africa
Network	Access Point	User Name	Password
Cell-c	internet	Cellcis	Cellcis
MTN	myMTN
Vodacom	internet	guest	guest

Spain
Network	Access Point	User Name	Password
Amena	internet	CLIENTE	AMENA
Telefonica (Movistar)	movistar.es	movistar	movistar
Vodafone (Airtel)	airtelnet.es	vodafone	vodafone

Sweden
Network	Access Point	User Name	Password
Tele2	isplnk1.swip.net	gprs	internet
Telia	online.telia.se
Tre (3G)	data.tre.se	void	void
Vodafone Europolitan	internet.vodafone.net

Switzerland
Network	Access Point	User Name	Password
Orange	internet
Sunrise	internet	internet	internet
Swisscom	gprs.swisscom.ch

Taiwan
Network	Access Point	User Name	Password
Chunghwa Telekom	emome or internet
Far Eastone	fetnet01
KG Telecom	internet
Taiwan Cellular	internet

Thailand
Network	Access Point	User Name	Password
AIS	internet
DTAC	www.dtac.co.th

Turkey
Network	Access Point	User Name	Password
Aria	aycell	[user specific]	[user specific]
AVEA	internet
Telsim	telsim	telsim	telsim
Turkcell	internet

United Arab Emirates
Network	Access Point	User Name	Password
Etisalat	mnet	mnet	mnet

United Kingdom
Network	Access Point	User Name	Password
Vodafone UK	internet	web	web
O2 UK (contract)	mobile.02.co.uk	web	Password
O2 UK (prepaid)	payandgo.02.co.uk	payandgo	payandgo
Orange UK	orangeinternet
T-Mobile	general.t-mobile.uk	user	mms
T-Mobile (One2One)	general.t-mobile.uk	Username	one2one
Jersey Telecom	pepper

Ukraine
Network	Access Point	User Name	Password
Jeans	www.jeans.ua
UMC	www.umc.ua

United States of America
Network	Access Point	User Name	Password
AT&T (VPN)	public
AT&T	proxy
Cellular One	cellular1wap
Cincinnati Bell	wap.gocbw.com	cbw
Cingular	ISP.CINGULAR	ISPDA@CINGULARGPRS.COM	CINGULAR1
T-Mobile (internet)	internet2.voicestream.com
T-Mobile (VPN)	internet3.voicestream.com

Vietnam
Network	Access Point	User Name	Password
Mobifone	Mobi-gprs-wap

Getting Connected

peter — Mon, 21 May 2007 21:24:59 -0700

EQO Mobile connects to the EQO servers via TCP, meaning that you need a GPRS, 3G, EDGE, 1X, EV/DO, HTTP or Wi-Fi connection on your mobile to connect with EQO Mobile. You will not be able to use EQO Mobile with a WAP browser.

To get your phone properly setup you may want to make use of these resources if you have a Nokia, a Sony Ericsson, or a BlackBerry device. If you have a different type of device you'll likely have to call your carrier to get setup or setup your device manually. To setup your device manually you will need the Access Point Name (APN), username, and password for your carrier and service plan, some GPRS APN Settings available here. To enter the settings on your phone you will usually have to create and enable an access point or data account on your phone. We have documented how to do this for some popular phones on our forum (Nokia, Sony Ericsson, Motorola, BlackBerry). If you have a different model you could read your phone's manual or search online for instructions if you are up to the challenge. If not into manual setup, contacting your carrier or searching your carrier's website for help is always a safe bet.

Known Issues:

-The T-Mobile T-Zones and Cingular MediaNet plans do not allow EQO Mobile to connect.

-BlackBerry users need to have a full data plan and BlackBerry OS 4.1 or 4.2.

-Nokia Phones will continually prompt users to allow EQO Mobile to send/receive data, to fix this go into your Application Manager and change the network access settings for EQO Mobile to "ask first time only".

Of course, if you have questions, select the Support tab and submit a support request or search the forums because chances are someone else had your problem and we've already helped them out.

Cheers,

Peter
EQO Customer Support

How to change your BlackBerry TCP settings

peter — Wed, 28 Feb 2007 11:59:07 -0800

If you are experiencing problems getting connected to EQO Mobile on your Blackberry, the most likely reason is that you do not have a TCP/IP connection. To change your TCP settings follow these steps:

1) From the main menu, select Options.

2) Then select Advanced Options.

3) Then select TCP.

4) Enter the settings for your carrier*.

5) Save the settings.

6) Reboot your BlackBerry by removing and reinserting the battery.

If you get stuck and require more help, send me an e-mail at peter@eqo.com.

(*If you don't know any of these details you can check out this site: r.html...)

Peter
EQO Customer Support

How to change your Internet Connection Settings (Nokia Series 60 3rd edition)

peter — Wed, 21 Feb 2007 14:46:26 -0800

Sometimes mobile phone carriers automatically set up your phone's access point to the Internet, and sometimes you have to do this manually. This is not a fun thing to do without instructions. Here are my instructions for the Nokia N95 (these steps can be easily adapted to most Nokia S60 2nd and 3rd edition phones):

How to change your Internet Connection Settings (Nokia):

1)From the Menu screen select Tools.
2)Select Settings.
3)Select Connection Settings.
4)Select Access points.
5)Select Options.
6)Select New access point.
7)Now you will be able to enter the name of your carrier and the rest of the important details*:

How to change your Internet Connection Settings (Motorola)

peter — Wed, 21 Feb 2007 11:23:52 -0800

Sometimes mobile phone carriers automatically set up your phone's access point to the Internet, and sometimes you have to do this manually. This is not a fun thing to do without instructions. Here are my instructions for the Motorola V3x RAZR (these steps can be adapted to other Motorola phones):

How to change your Internet Connection Settings (Motorola):

1)From the Menu screen select Web Access.
2)Select Web Sessions.
3)Select New Entry.
4)Now you will be able to enter the name of your carrier and the rest of the important details*:

1. Name: Mobile Internet
2. Homepage:
3. Gateway IP 1:
4. GPRS APN:
5. User ID:
6. Password:

How to change your Internet Connection Settings (Sony-Ericsson)

peter — Thu, 28 Dec 2006 16:41:52 -0800

Sometimes mobile phone carriers automatically set up your phone's access point to the Internet, and sometimes you have to do this manually. This is not a fun thing to do without instructions. Here are my instructions for the Sony-Ericsson K800 (these steps can be easily adapted to most Sony-Ericsson phones):

How to change your Internet Connection Settings (Sony-Ericsson):

1)From the Menu screen select Settings.
2)Select Connectivity.
3)Select Data comm.
4)Select Data accounts.
5)Select New account.
6)Select Add, and then select GPRS data.
7)Finally, you will be able to enter the name of your carrier and the rest of the important details*:
1. Carrier Name:
2. APN:
3. User ID:
4. Password:

8) After you have created the connection, select Internet settings from the Connectivity screen.

9) Then select Internet profiles, highlight your carrier, and then select more.

10) Select settings, and then make sure that your device is set to Connect using your carrier.

In the Sony Ericsson connection settings, there are also sometimes Java specific settings. You might want to check for this and make sure your Java settings are set to use the correct internet profile.

(*If you don't know any of these details, don't worry, because no one does...except Ross Barkman...check out his fantastic Web page for carrier connection details worldwide: http://www.taniwha.org.uk/gprs.html)

Peter
EQO Customer Support

No connection to the ICQ network (as a result of the ban of older clients from the ICQ networks two days ago)

wicord — Wed, 02 Jul 2008 12:09:29 -0700

Since two days the connection to the ICQ networks is impossible with EQO . This happens because of the recent ban of "old client" versions from the ICQ networks.

It seems that EQO Mobile uses contents of the libpurple bib which was already updated yesterday and other programs using it are now able to connect to the ICQ networks again .

Is there any schedule when an updated version of EQO Mobile will be available?

Best regards

Wicord

EQO Community - Connection Problems

Connection Error Message Codes

How to change your Internet Connection Settings (Nokia Series 40)

APN Settings

Albania

Argentina

Australia

Austria

Azerbaijan

Bangladesh

Belarus

Belgium

Bermuda

Botswana

Brazil

Brunei

Bulgaria

Cameroon

Canada

Chile

China

Congo

Costa Rica

Croatia

Czech Republic

Denmark

Dominican Republic

Egpyt

Estonia

Finland

France

Germany

Ghana

Greece

Guatemala

Guyana

Hong Kong

Hungary

Iceland

India

Indonesia

Ireland

Israel

Italy

Jamaica

Japan

Kazakhstan

Kenya

Laos

Latvia

Lebanon

Lithuania

Luxembourg

Macau

Macedonia

Malaysia

Maldives

Malta

Mexico

Moldavia

Montenegro

Morocco

Netherlands

New Zealand

Norway

Pakistan

Panama

Paraguay

Peru

Philipines

Poland

Portugal

Romania

Russia

Saint Lucia

Saint Vincent & the Grenadines

Saudi Arabia

Senegal

Serbia-Montenegro

Singapore