Would you like to test your unsupported phone with EQO?

Hello,

I'm interested in EQO but my new mobile phone is Samsung U700 ( non supported actually ).
I'm an italian customer, can I have a beta version or something similar?
I've tried other samsung versions but I can't login in EQO....
Thank you very much in advance!

Nevio

Hi,

Please try to use the Sony Ericsson J300 with your phone. Let me know what happens when you try it out.

Cheers,

Peter
EQO Customer Support

I am a Skypephone owner interested in using EQO.

The Skypephone is not on your list but i decided to test it anyway with different versions.

The program installs without problems, connects properly but gets stuck when it automatically imports contacts with the screen "Add contact?", pressing yes or no doesn't do anything.

Which version do you suggest I should try on my phone?

thanks

Hi,

If you haven't tried the Sony Ericsson J300 yet, give it a try. It is a pretty generic build. Please let me know how it goes.

Peter
EQO Customer Support

I tried the j300 version, it seems to install and connects correctly but always gets stuck when automatically importing contacts, on the screen i read "Add a contact?" (or similar in english) and pressing yes or no or any other key doesn't do anything.
Only the "terminate" key works, and it shuts the program down.

You could try a Nokia and a Samsung version...if those don't work, I think you might be out of luck. Although, since you can install and connect, I don't see why we couldn't build a version for your phone in the near future.

Peter
EQO Customer Support

Hi!

I am really interessted in EQO, it looks really interesting. Bun unfortunaltely you don't support my Phone yet. Samsung SGH-F700V (QBowl). I'd love to test EQO for you :) I sent you an e-Mail to support@eqo.com.

I have emailed you back! Try the Sony Ericsson J300 and let me know how it goes.

Cheers,

Peter
EQO Customer Support

I have a problem.
I don't know to setup GPRS on my phone.
I use Sony Ericson K310 i.
May you help me?
Please...

Shagyboy:
Who is your carrier in Indonesia?

kamyar
EQO customer support

What happens is that after entering the password, eqo comes up with the main window, without connecting (offline in the left top corner). the 3G icon in the bar showes to be red, what means the connection is open but no data are being transferred (otherwise there would be a radio like icon next). that means, eqo is not establishing a connection to the server.

eqo don't react on pressing one of the softkeys, the only way to continue the phone would be to kill the app. but, as soon as the 3G connection is being shut down (the icon becomes blue, what means that the data connection has been disconnected due to time out of no data sent in a while), eqo comes with the message, that the connection is being optimized and it might take a few minutes. but what to optimize if there is no connection?? meanwhile, the progress bar (displayed as five squares) are bouncing around.

but if you press OK in this phase, the squares stop bouncing, looks like to be dead. the only way out now is to kill eqo.

after all, i'm not able to use eqo, neither the recommended sony ericsson j300 version, nor the samsung u600 one.

hope this helps developing!

That is strange. I assumed that the U700 would work with the U600 build, but it sounds like there is still hope. Your issues appear mostly related to connectivity and not the app itself. What country are you in and when did you try? We had a major outage last weekend and continue to have outages in Russia.

Chris
EQO Customer Evangelist

Hi, I got also the 3 Skypephone now. I can install all the version without problems and run them, but its all the time the 2 top keys that are asked for any action (yes / no, action / menu). those are not working. I had the same issue installing EQO on a blackberry 7130 where also the 2 top buttons are not recognized.

Hi,

Yeah, we haven't actually mapped out the keys for the Skypephone. There may be a similar key mapping in another one of our versions...the problem is I don't know which one is closest to the Skypephone. I would try a Nokia (like the 6500) or a Sony Ericsson (like the J300) version.

For your BlackBerry, what OS is it running? Have you tried pressing the Space key or the Alt key?

Peter
EQO Customer Support

It is a 3G phone, it can run Java programs, for example Opra Mini, so I expext it to run EQO as well. Can you recommend me a version to try?
My Mobile Service Provider is T-Mobile Hungary.
Thanks,
Petika

Hi,

Any Samsung version would be good to try--or I always recommend the Sony Ericsson J300 version if in doubt.

If you do try it out and it doesn't work, let me know if you get any error messages.

Peter
EQO Customer Support

Hello!

It installs. Looks fine so far.
I can enter my password. Cant chane to the "submit" button. Also the Ok / Cancel Keys dont work:

cant login.. it doesnt work

Thanks for the feedback. In the next few weeks, we will be releasing a different EQO client that just might work on your phone. Please come back and try again in about 3 weeks.

Peter
EQO Customer Support