We need your feedback!

When I initially imported my 2500 Blackberry contacts, I only succeeded in sucking in about 500 of them. later, after you updated some of your software I managed to import my address book again. But now I have a mountain of duplicates & deleting them 1 at a time is a pain.

Is there a wa y for me to "delete all" so i can start fresh ?

Is there a way to selectively import from my BB contacts, so i can add some new names as I go?

samz

hi samz,

Warning, manual deletion may lead to Carpal Tunnel Syndrome...just kidding. Currently there is no way to delete all of your contacts (neither on the web, nor on your BlackBerry). Selective import is also not a feature of our application as of yet. You can add contacts one by one from your account page on the website...though if you had a lot of contacts this would be a test of your patience.

The good news is that both of these feature requests have been discussed by our Product Management department and, I am told, are going to be ready with our next maintenance update.

Peter
EQO Customer Support

Greetings EQO team,

We are US cingular users with unlimited Blackberry Data packages. I wanted to clarify a couple of things to make sure I understand the usage clearly...

Does my physical location for making calls factor in to pricing for a call? For example, if I were in Mexico I could call the US for 2.3 cents per minute. The only thing that would show on my bill is my minutes decreasing. Do I have that correct? Are there other issues I'm not aware of? Another point of clarification...If I'm in Mexico and call another EQO user in Switzerland, I understand that there will be no charges, except for the decrease in minutes available on my phone plan.

Thanks for taking the time to respond.

DG

Hi DG,

We do not have international roaming capabilities for EQO accounts. EQO accounts are only intended to be used from the country where the user got their phone/phone number.

We realize how advantageous it would be to have roaming capabilities with EQO which is why we're working hard to make this a possibility in the future.

In the meantime, if you want to use EQO while you are traveling, you could purchase a new SIM card for that country and sign up for another EQO account with that phone number. This option might save you money depending on how many calls you are going to make.

EQO text messaging and IM (instant messaging) may still be useful to you while you are abroad since these services only use data.

Let me know if you have any other questions about EQO Mobile.

Cheers,

Peter
EQO Customer Support

The new eqo is very good.

However, how do I turn off vibrations for chat mode, and is it possible to turn off the prompt when you try to close a chat?

Also, is it possible to customize the home screen to where it ONLY shows chat and not the telephone or messaging things?

Thanks for the compliment!

It turns out that you can only turn the vibrations off if you turn the Audio Alerts on. So you basically have to choose; either the audio or the vibrations.

Peter
EQO Customer Support

Downloaded it.

(please add a direct download button on the first page for those of us who know what we're doing! Downloads via phone cost mone... it's free to my computer)

Installed it.

Only to find that the best IM client is not supported.

Sorry guys, but it's useless without skype!

Deleted it.

P

I totally agree with you on your first point, the direct download button is kinda buried right now. I am working on getting that pushed to the first page!

Support for Skype again probably isn't in the works. Since we have our own calling network now, we decided to move on without them.

Peter
EQO Customer Support

*newsflash*

the rugby's over

Thanks--I'll get that fixed.

You must be an England fan...

Peter
EQO Customer Support

i am from China ,i have updated my eqo software on my mobile(sony ericsson P1i) because i saw the news that they can connect to QQ ACCOUNT,but when i add the qq account on my exsiting eqo moblile it can never login in,with the message"unable to login",i wonder why and how to solve this problem????

We are still investigating this problem right now. Lots of QQ users (myself included) are having no problems logging in to their QQ accounts with EQO, but there are still a few that are having problems. Do you know if your QQ account has any configurable settings that might be causing this problem?

Could you ask one of your friends who has a QQ account to try their account on your EQO account?

When did you create your QQ account?

Also, please be extra careful when you are entering your password. Perhaps you are mistyping it on your phone?

Peter
EQO Customer Support

I installed EQO for Windows Mobile BETA Version yesterday and no QQ IM to select in IM services,my PPC is HTC TyTN II and Windows mobile 6.
There are AIM MSN Yahoo! GTalk ICQ Jabber but no QQ IM.

Thank you for ur reply peter
I dont have another friendS that using the eqo to access QQ acount,but when i use google to see this problem,there are some people have the same problem like mine,i m sure i have no problem with the password,because i tried many times,my qq acount have been created for a long time,maybe 5 years ago,will this arouse the failure of signing in QQ with eqo?
Thank you very much.

eveline
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We are still investigating this problem right now. Lots of QQ users (myself included) are having no problems logging in to their QQ accounts with EQO, but there are still a few that are having problems. Do you know if your QQ account has any configurable settings that might be causing this problem?

Could you ask one of your friends who has a QQ account to try their account on your EQO account?

When did you create your QQ account?

Also, please be extra careful when you are entering your password. Perhaps you are mistyping it on your phone?

Peter
EQO Customer Support

We are adding QQ to our Windows Mobile client in the coming weeks. It will be added in the next EQO Windows Mobile release.

Peter
EQO Customer Support

Hi Eveline,

We are stilling hoping to find a solution for this problem.

Do you have any friends that could sign in to their QQ accounts on EQO on YOUR phone? I would like to see if we can find the difference between the accounts that are working and those that aren't.

Peter
EQO Customer Support

To Peter

I have tried different QQ account with my eqo mobile,still failure,but the newest registered QQ acount one has succeeded.That means the QQ account which registered for a long time can not be access?

Eveline

I cannot mark, copy, save or click on links that were sent to me (in ICQ). And THAT's a problem. Can you fix this? I mean, people send links via ICQ all the time. I'm probably not the only one having this problem.
(I know most of the links are useless on my mobile but saving that link for later would be nice)

I'm sorry, but I can't fix this today.

However, clickable links within IM are coming soon to EQO. We agree with you that this is a good idea, we just need to develop and add this feature in.

Peter
EQO Customer Support

Eveline,

We are still trying to diagnose and correct this problem. It would appear that some older QQ accounts are failing to log in with EQO. I am told that there is a fix in the works for the IM protocol that we use that will solve this within the next few weeks.

Peter

I've found in feedback that many people have this problem. Is that means EQO in fact can not get access to QQ? or that's only a bug in tech? Any settings I should change in order to log in?

Waiting Sincerely for the reply.

Hi there,

i am confused, as i thought this was a VOIP client for the Blackberry, yet when i call it initiates a standard call from the device. Where is the VOIP? is that at your end for low cost routing? can you encode the voice on the device and send over the blackberry's data connection?

ta very much

Charles

(uk/blackberry 8800/t-mobile)

Hi Charles,

You got it--the VoIP magic takes place on our end during the routing of your call.

In the future, I think that true VoIP on your BlackBerry will be a reality.

Peter
EQO Customer Support

Good Software.

It's quite simple and uncomplicated to use, good job!

I'm using an ASUS PPC with Windows Wobile 5 and I noticed the same thing as Charles, but was quite suprised when it happenned. Perhaps you could fix up the section on how it works to tell us what happens when we make a call through Eqo.

Stuart.

P.S. Thanks for fixing up my account.

Hi, first of all, i would like to say that i love EQO. i threw away my calling cards, which were such a pain, as i either had to remember numbers i had to call, or store them online and associate them with a number on my phone, which was not really a good option.

However, one thing, that could improve is the call quality. I am in the United states, and i face a long delay in the voice transmission, so it is difficult to have a normal conversation.

Would really appreciate if you can improve call quality.

Thanks,
Nij

Thanks guys, your kind words are quite encouraging to us and we really appreciate them.

We are working on updating our how it works section to better explain how EQO really works. You can also check out Peter's forum post for the real deal. http://community.eqo.com/forum/the_straight_goods_on_eqo

We are working on improving call quality all the time. That our number one priority here. Also, just to let you know, we recently released J2ME and Blackberry updates. We also have much improves Windows Mobile and Symbian versions coming out next week.

Please check back with us and give the latest a try.

Chris
EQO Customer Evangelist

hi
eqo will be the best and the amazng app for mobiles to get alot of communications by txt,ims,voip and ceap international calls..the new one so so smooth.we waited that from long time,and i rate eqo realy 10/10 as it i multi use programe so light and nice but what make me fight my self to use another voip app,that why between my friends as a user not be free why>should i pay for that?
i realy like the new version which make me still use eqo,,but that candy programe hope to be a full diacritcal one by let its users to call each other without that cost>
hope you more distinction and not your users leave eqo to other voip ones.......thanks

Thank you for your kind words. We realize that removing free EQO to EQO calls is upsetting and it wasn't something we wanted to do. In order to expand our network and grow we had to take steps that resulted in large costs to us. To remain a viable business we had to charge a discount rate for EQO to EQO calls. We apologize for the inconvenience and hope to make EQO to EQO calls free again in the future.

Chris
EQO Customer Evangelist

1. What is the 'travel mode' in settings?
2. EQO to EQO calls weren't tunneled through TRUE VOIP (and thus resulted in communication costs by your side)?
Do you plan to make the next EQO to EQO calls TRUE VOIP?
How about joining with a current voip provider in order to Tap the EQO community into Their voip servers? I believe you can team with an underdog so both benefit from joined effort.
3. History features (automated save chat sessions,instant and sms messages, as well as a basic log containing details regarding calls initiated and received [time, numbers/nicks taking part in the call, cost and bandwitch, etc] as well as an export option [prefferably in html]) would be great. Any chance those are in the works?
4. Not really a question but Email support (at least pop3 providers) would be really nice! :)

1. Travel mode effectively lets you change your mobile number. I wasn't sure if you had that yet, not in all version of EQO.
2. Yes, EQO to EQO calls were not pure VoIP and switching to a callback model in many markets meant we were incurring massive costs. We are always looking at pure VoIP and other calling options to make our service the best/cheapest.
3. Yes, detailed logs for the web are in the works! History on the client is something that will be more gradual. Not all phones have the resources to deal with much excess, so we are trying to keep it light.
4. Thanks for the suggestion!

Cheers,

Chris
EQO Customer Evangelist