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Trouble with Account web gui

Submitted by lc99sj on March 29, 2008 - 7:06am.

Have tried to update my Mobile Phone Number, in my EQO Account, have not succeeded —

Cannot get it done using the mobile handset ... tried via both Opera Mini, NetFront browsers
(web locations both m.eqo.com and also just eqo.com). Using OM, the Account page just
goes to Profile update, also shows phone type; nothing more. Using NetFront, it's very difficult
to try to access the Sign In button on the main page. And m.eqo.com doesn't offer account settings.

So, then tried from a full computer. Using either Firefox or Safari 3, or OmniWeb 5.6, can login to my
Account settings (at eqo.com) without a problem ... even was able to update my mobile phone model
(to Sony Ericsson K550i).

On the Account settings page, my mobile phone number is shown, but it's a READ-ONLY text field
and I simply cannot update it there, even if I modify the Carrier picker.

(* The URL here is https://www.eqo.com/subprov/account_settings.php *) . Why?? Larry C.

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ooops, just found some information on this ...

Submitted by lc99sj on March 29, 2008 - 7:11am.

Sorry, I finally located the following information —
How can I change the phone number of my EQO account?
If you would like to change the phone number associated with your EQO account, sign in to your account here, https://www.eqo.com/support, and submit a secure support request.
On ... http://www.eqo.com/help.php

Perhaps you can copy that into the Account Settings website page as well.
Thanks; Larry.

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RE: ooops, just found some information on this ...

Submitted by chris on March 31, 2008 - 10:36am.

Thanks Larry, it would indeed be a good idea to put that information where it is most applicable. We had always planned to enable editing of mobile numbers, but we have still not done so because of fraud problems. We apologize for the inconvenience.

Chris
EQO Customer Evangelist

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Service request

Submitted by lc99sj on April 5, 2008 - 9:16pm.

Hi Chris, I submitted an EQO Service Request number 2008032910000051,
over a week ago now ... no response on that; are
they reading them?? Thanks; Larry.

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re: service request

Submitted by peter on April 7, 2008 - 8:50am.

My apologies Larry, we did indeed lose your support request. However, I have managed to find it and have since replied to you.

We are taking steps to ensure that we don't lose any more requests for support.

Peter
EQO Customer Support

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