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Roaming WITHIN home country

Submitted by spyrales on September 11, 2007 - 3:46pm.

Hi,

I read many postings and I am note sure if the answer is buried somewhere, so sorry if it is.

My question is: Let's say I roam in Vancouver but my phone is registered in (514) Montreal region (both cities served by rogers wireless). Will EQO be able to recognize that I am roaming in my own country and that the local number to use is the one in Vancouver not the one in Montreal ???. If not, I would be making a long distance anyway!

This is one more good "use case" for EQO because wireless providers long distance are expensive even within the same country...

Thanks in advance.

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re: Roaming WITHIN home country

Submitted by peter on September 11, 2007 - 3:50pm.

This is a very good question.

EQO does not auto-detect when you are roaming in country. However, in Canada (and Mexico), you can select your local calling area on your account page at www.eqo.com. So, if you are going to Vancouver, you could simply change your local calling area to Vancouver and you would not pay long distance charges!

Cheers,

Peter
EQO Customer Support

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A great addition would be to

Submitted by gsads on December 20, 2007 - 8:13am.

A great addition would be to allow the user to change the local access number from the cell phone via the java midlet. This way, when you frequently travel as most mobile users do, you can change it on your phone just before you make your calls. Having to use a PC doesn't make much sense!

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re: a great addition would be to

Submitted by peter on December 20, 2007 - 11:51am.

I am in agreement with you on this feature. I can say that we are planning to develop this feature...I am just not sure when this fits in to our current development plan.

Peter
EQO Customer Support

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calling abroad - costs for incoming calls

Submitted by inchen on December 20, 2007 - 5:04pm.

Hi,

I have a German SIM card and I have friends in Canada. so if I call them with EQO I just pay my local fees (to my provider) + EQO fees (Germany to Canada:1.7 cent/min), right?
But what about my friends, do they have to pay for incoming international calls or only incoming local calls?
I used the search function concerning this issue but I couldnt find anything..hopefully you didnt have to answer that a million times before.. ;-)

thanks a lot in advance, I.

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re: calling abroad - cost for incoming calls

Submitted by peter on December 24, 2007 - 2:08pm.

Hello,

You cost assessment is correct. You will pay for local minutes and EQO fees.

Your friends are going to be receiving an incoming call, so they will have to pay for that incoming calls if that is what is in their mobile contract. However, these will be incoming local minutes (a normal mobile call) not international minutes.

Peter
EQO Customer Support

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Doesn't work....

Submitted by s4brown on February 22, 2008 - 10:44am.

This feature does not seem to work. When I change my location in the account settings page it reverts back to my original choice

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Feature not working...

Submitted by oveldi on February 22, 2008 - 10:49am.

Aside from the fact that you can't change the city you are roaming in from your cell phone the feature that you are describing doesn't actually work either. Even from the account management page you cannot change the original city you signed up with so using EQO while on the road is pointless.

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re: Roaming WITHIN home country

Submitted by peter on February 22, 2008 - 11:34am.

This is a bug. Thanks for alerting me to this. I will try to get this fixed as quickly as possible.

Cheers,

Peter
EQO Customer Support

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