Not connecting

Could you tell me which internet settings you are using on your phone?

Who is your mobile carrier?

Peter
EQO Customer Support

I have GPRS Connection and MMS and Web enabled by our service Provider -Q-Tel. wap.mozaic.qa

I am connecting to othr sites and gmail.

hope you can rectify the problem?

Rgds
AFTHAR

Try to create a new access point in your phone using these settings:

Access Point Name: gprs.qtel
Username: gprs
Password: gprs

Peter
EQO Customer Support

Hi,
Thanx for reply.
Wish you all a Merry Christmas & Happy New Year.

I tried to change the phone settings ,still not working.
Iam using Nokia 6280 phone.
Please explain detail where are the changes we want to make.

Please help..

Rgds

hi i don't know what is the access point name is and i don't know what to do so could u please tell the way of doing it and my phone is nokia 6630.thanks

Since you both have Nokia phones you can try downloading your connection settings directly from Nokia themselves. They have this handy tool on the internet:

https://nokiags.wdsglobal.com/standard?siteLanguageId=118

Please try their auto configurator and let us know if you continue to have problems.

Chris
EQO Customer Evangelist

Hi Chris,

I tried with Nokia connection settings..

But it can not connect..

Please inform any advanced settings on phone..

Thanks & rgds
AFTHAR

Hi AFTHAR,

Which settings did you try?

You need to grab the Internet ones and not the WAP/GPRS ones.

Peter

Hi Peter,
Thanks for reply.
I tried first GPRS setting.
But now I tried Internet settings also.
When we connect it goes to wap.mozaic.qa page which is the
Qatar's mozaic mobile portal.
When we start internet connection in Nokia 6280, we can not go to Other application like EQO - or I dont know if this works together.

Please explain .....

I quit this connection and start EQO application, after user name & password entry. Connection Error Message coming "Connection Error 02, Couldnt connect to EQO servers, please try again"

Rgds,

Afthar

I am not sure how to get around this...but, according to Q-tel's web site, http://www.qtel.com.qa/mobileinternetfaq.do, you may need to send them a text with the word 'all' to 2072, to enable your phone for the Internet settings.

Peter

Hi Peter,
Thanks for reply,
I already have these settings on my mobile and I can connect to Internet also.
But only EQO is not connecting.
Why is it?

Rgds,

AFTHAR

Hello Afthar,

Peter is on vacation this week, lucky bastard. I don't know why EQO won't connect on your phone when you have the correct settings. What settings do you use to connect to the internet and have you used any other apps that require connectivity? The only guess I have is that maybe your connection settings for Java apps are somehow different. Have you looked at Peter's connection tips for S40 phones?

ttings_nokia_series_40...

Thanks,

Chris
EQO Customer Evangelist

Hi Chris,
I tried again with Peter's settings ..
but still not conecting.

Now the message comes after some more seconds that "Connection Error 02, Couldnt contact EQO servers, please try again".

What to do.

Hello sir, can you please tell me what connection you use to connect to the web with and if you use any other Java applications that connect to the internet on your phone?

Chris
EQO Customer Evangelist

Iam connecting through Qtel web portal - wap.mozaic.qa

I can browse pages, download music, tones, all.

Java online programs that required net work access Iam not using at present.
Iam using games and all on phone only.

Regards,

AFTHAR

Afthar,

I am afraid that EQO will not work through Qtel's WAP portal. We need full access to the internet. Unless you can get that from Qtel, I don't think that we can help you.

Peter

hi i any some can help me please?
i acan't connect to the eqo, couse problem forgot password?

Hi peter,

Thanks for reply.
If I change Nokia Pjone model S60 based Nokia 6120 or latest.

Rgds

AFTHAR

You can reset your password here: http://www.eqo.com/l/en/subprov/password.php

Peter
EQO Customer Support

i have downloaded EQO but i cannot connect, am from kenya and my service provider is safaricom.pls help, my phone no.254721324350.

What connection error do you get? Please let us know so we can diagnose your problem and get you connected.

Chris
EQO Customer Evangelist

Hi
Iam newly joined from Nigeria - Africa.
From my mobile I can not connect to EQO.
i'm using Motorola E1 ROKR
It is says Connection Error No. 2
Could not connect EQO servers.

Pls help what to do?

Rgds

Hi Nyore,

Can you check inside your Web Sessions menu and tell me what internet settings you are using?

Also, who is your mobile carrier?

Peter
EQO Customer Support