N78 connecting Problems (no APN choice available)

This shouldn't be a problem on your new phone...How many access points do you have stored on your N78?

Peter
EQO Customer Support

One WLAN, one MMS, one Vodafone WEB (the normal Internet APN) and one Vodafone live.

I tried highest priority on Vodafone WEB and also the WLAN, but that didn't change anything.

Hi,

Your set up sounds fine.

Do you happen to have any contacts in your phonebook that have long phone numbers (over 25 digits)? I have seen this cause a problem very similar to yours.

Peter
EQO Customer Support

I'm not sure, if there are any numbers longer than 25 digits. If so, can I disable loading the contact list somehow or do I have to find those numbers and edit them first? I will look it up and give it a try (if I find any long numbers) later tonight.

Right now, you will have to find them and edit them first. We do have a fix, but it has not been release yet--probably next week.

You could also download the Java version, just go to http://get.eqo.com and then select the N70 version instead.

Keep me posted.

Peter
EQO Customer Support

I checked my contacts in outlook (which I sync with my phone) and couldn't find any number longer than 15 digits.
So that can't be it.
I downloaded the N70/Java Version. It works, but not too good: I have to accept allowing connections at least 10 times and when I tried it, it almost froze (was reeeaally slow: 1 action per 5 seconds) and I can't change any options.
So this isn't a big help.

But thanks for trying to help me setting this up.

On your N78's application manager, change the frequency on which that Allow Connection message is displayed to "Ask the first time".

As for the Symbian version...we are releasing a new version next week--give that a try and see if it fixes your APN problem.

Peter

Yeah, you're right. I should put it back to "ask the first time". I changed that to give it a try to let EQO choose me a connection.

And yes, I will shoot at the new version and see if it helps.

Thx a lot!

The same thing happens in my N78 too. EQO doesn't allow me to select the Access Point I want to use and it fails to connect. I have version 1.6.1 installed. Is there a solution to the problem?

You are using the Java version of EQO. You need to install the Symbian version. Uninstall EQO from your phone, then go to http://get.eqo.com and download the N78 version of EQO--this will now get you the Symbian version. Please let me know if you have any problems with that.

Peter
EQO Customer Support

No, I am using the symbian version (sisx file)-maybe I wrote the wrong version number. Anyway I uninstalled and reinstalled the EQO as you suggested but still I can't select the APN.

That is odd--our log says that you have the Java version. It also shows one successful log in for you about 4 hours ago.

Did you download the file from get.eqo.com?

Maybe you have two accounts and I am looking at the wrong one.

Peter
EQO Customer Support

Probably because I also tried the java versio alongside the symbian one.I have only one account. I downleaded the file from the address you suggested.
Thanks for trying to help by the way.

Are you saying that you don't get a list of access points to choose from or that you choose one and then it crashes?

Peter
EQO Customer Support

In the java version, I get to choose the access point I want to use. In the symbian version, when I enter my user name and password the programm tries to connect without asking which access point I want to use and finally fails giving the message "Error connection - please try again. Change APN if prolbem remains"

But when I choose "Access Points" in the Options (after I choose "work offline" after the error message") no menu appears to select an APN from.

We have had problems similar to this in the past on some phones with our Symbian version--though version 1.6.1 fixes these issues. Are certain that this is the Symbian version that you have?

Peter
EQO Customer Support

Absolutely - it's the .sisx version I am using (EQO mobile symbian client build 1.6.1). Maybe it's because the N78 is a FP2 phone and probably it has some minor differences from FP1 phones (even access points are called destinations now).

Same Problem here, no connection, no AP choosable on my N78 :(

If either of you two can email me your IMEI (at peter@eqo.com) I can work on getting you a custom build to see if we can solve this problem.

Thanks,

Peter
EQO Customer Support

You've got mail ;)

Thank you for working on this special little problem :)

I believe that this issue has finally been fixed. I have tested this on an N78 in our office. Please go to http://get.eqo.com on your phone to download the latest version of EQO (v. 1.6.3) and test it out.

Thanks for your patience!

Peter
EQO Customer Support