MS Smartphone support

We are working on the Windows Mobile Smartphone and PocketPC versions of EQO Mobile now. We had our hopes, but they weren't ready for launch. I would guess that we'll be releasing in the next month or so. We appreciate your patience.

Chris
EQO Customer Evangelist

Any news on when the MS smartphone client will be available?? We are now mid-July and no sign.... any beta-testers required? ;-)

Hi,

I am eager to start using EQO on my Smartphone too! Trust me, it does really exist, it just isn't finished yet. Send me an email (peter@eqo.com) with your phone model and your WinMo OS and I'll add you to my list of potential testers.

Peter
EQO Customer Support

Hi, I'm actually using the Samsung E900 JAVA version for my samsung SGH-i600 smartphone which is powered by windows mobile 6

It works great with the IBM J9 Emulator, but only in wifi mode, so i propose to you to be a beta tester of the windows mobile version for SGH-i600 phone

Hello Sir,

I'm glad you managed to use the Samsung E900 version of EQO Mobile on your Windows Mobile Samsung device. Many Windows Mobile phones can run the J2ME version of EQO Mobile with great, but it really depends on the JVM you have. I've asked Peter to add you to the list of beta testers for Windows Mobile. In the meantime, please sign up to be notified when your device is officially supported:

http://www.eqo.com/subprov/not_supported.php?page=phone

Chris
EQO Customer Evangelist

By the way, the EQO soft is only working with the IBM J9, not the JBED from esmertec, witch is more powerful than J9

betas out let the games begin

It's LG's first WM phone running WM6. We downloaded the version for Samsung blackjack since it's also a WM phone but we have intermittent connection problems. It works via Wi-Fi but through GPRS/3G/HSDPA is mostly miss and few hits. We'd like to get our hands on even a beta version if possible.

Thanks.

Ah, that is the wrong version for your phone! Please remove EQO from your phone and change your model type to "Windows Mobile" and select "PocketPC" as your device. You can download the correct version by visiting get.eqo.com on your mobile browser. Please let me know if you continue to have problems.

Chris
EQO Customer Evangelist

ok, downloaded the Windows Mobile Pocket PC version directly on the phone's browser and installed. We can connect via WiFi but when using GPRS/UTMS/HSDPA, it says: Sign in failed. Forgot password? Go to www.eqo.com and click "Forgot your password?". There's no connection error message at all. But we use the same username and password and connected via WiFi no problem. Also able to login thru website no problem. We checked Windows Live Messenger that came with the phone, web browser and Fring that we had installed and all connected no problem using HSDPA. We tested with both Use TCP checked and unchecked w/ same result. Any ideas?

We don't mind being a beta test for this LG phone if possible. Just really want to get eqo to work :)

Thank you for offering to beta test on your LG. However, there are only two Windows Mobile versions of EQO for Windows Mobile PocketPC and Smartphone phones. What I do need beta testers for is LG phones that can run Java apps. I suppose I should have been more specific.

In any case, you should have the right version of EQO and I'm not sure why your HSDPA connection isn't working. What happens when you try that connection first, enter in your login details, and try again?

Another thought, does your password have numbers or weird characters in it?

Chris
EQO Customer Evangelist

sorry for the long delay. i don't think there's an option that I can connect first then login. The password is alphanumeric only, no other weird characters. Still work only on wi-fi even after we download directly from the phone. I'm not sure if the KS20 can run java apps, but we are willing to test it if possible.

is there a newer version for wm6? 1.2.0?

I believe that Chris wanted you to try connecting to the internet first--start IE on your phone, then minimize it after it has connected, then launch EQO. Have you tried this? Try this first, then we can try the Java version.

The latest version we have for Windows Mobile is 1.2.0.

Peter
EQO Customer Support

OK, just tested and failed to connect. EQO is now automatically searching for connection. It connected via wi-fi but we choose change connection and picked our carrier's data connection instead of wi-fi and it says connect failed and went back to wi-fi. However, IE, MSN messenger and Yahoo Go! works on the carrier's data connection settings.

Any more ideas? or do we try the java version?

Thanks,
Stanford.

I am interested to hear which internet settings you are using for your carrier. If you could check your APN, username, and password for me that would be great.

Also, it would never hurt to try to Java version also.

Peter
EQO Customer Support

Sorry for the late reply:

APN: smartone-vodaphone

there's no username or password. This is setup by smartone-vodaphone store in Hong Kong.

Thanks,
Stanford.

Try using the APN: internet, and leave the password and username blank.

Peter
EQO Customer Support

OK....there apparently was a problem w/ the phone's software as there were other problems. Took it back for service and they updated the phone's software. Now it will auto detect the Internet settings from the carrier. We are able to login to eqo after establishing HSDPA connection first, ie, open IE w/ a website first then start up EQO. Log in was successful and we double-checked to make sure the wifi was not active.

However, we were able to do this the first time we install eqo on the phone. Will update if successful logins are successful or not.

Thanks.

Thanks for the update. Please keep me posted on your progress!

Peter
EQO Customer Support