Make paying easier

Hi ob4icu - thanks for the feedback. We are working on some new payment options, one of them will be to trigger a top up from your mobile. Unfortunately, no plans for post-pay in the foreseeable future.

Eric

Thanks for the reply. Triggering a top up from the mobile is a good idea, but it doesn't solve the problem I describe. How can I top up while in the middle of a call? What if the credits run out in the middle of my call? You might consider adding an option to auto top up when credit balance reaches a minimum level.

I am completely befuddled by this issue of being unable to add money, my present balance is below $10 and I still can't add money, yet from time to time I make calls to expensive countries, so it is very easy to run through $10, so I think you should at the very least make that lower threshold higher, like $15 or $20. I can see you won't want people to put in unlimited money, but this way of handling it creates a problem that makes your service less user friendly.

RFvV/NYC

Hi ob4icu,

That's an interesting idea, we'll definitely revisit the concept once we've launch basic mobile payment options.

By the way, thanks for being such an active participant in our forums. Your posts always make the rounds in the office and spur many discussions.

Keep them coming,

Geoff

Hi vliscony,

Believe it or not, we're really trying to make it easier to give us money :). The minimum balance threshold is in place to deal with fraud (which unfortunately is a reality). The exact amount gets revisited from time to time and we've doubled it since our initial launch...but perhaps its time to review it once again.
As Eric mentioned in his post, mobile payments are a priority for us which should make the whole process friendlier as you'll be able to top up your credits without having to seek out a computer.

Keep the feedback coming...it keeps us on our toes,

Geoff

Thanks for the reply Geoff. Auto top-up should solve the problems the other customer (above) is befuddled by as well. I'm sure many EQO customers would love to see it implemented, and you'll probably find it leads to more use and more revenue for EQO.

Best,
Troy

What about paying by SMS? For example, You could make:
The sms with text "5" or "10" or "20" or "30" etc. puts on your account 10 credits (EURO, $, etc. specific in your country), and from users' sim-card removed "5" or "10" or "20" or "30" etc. (EURO, $. etc.). It would be very convenient for everyone who does not have an opportunity to pay through the Internet or a credit card.

We've been looking into payments by premium SMS. The downside of this payment option however is the fee charged by the mobile carriers...it amounts to about 40% of the transaction value so there would be a significant premium to pay by SMS (e.g. pay $14 to get $10). I'd like to get a user's perspective on this...would the convenience of being able to pay from your phone outweigh the additional charges?

Geoff

I understand You, but about 40% it is big! very big for small paying! Not of all users can pay $30 and more by SMS, because it is phone and not many people contain such sums on phones. And if i shall pay it is less than 30 dollars, I shall lose more on percent.

Hi im portuguese..would you tell me if is a chance to buy credits by sms? when you have this chance answer me please :/
I LOVE EQO, its so easy to use..but i cant pay by credit card becaus im 15 years old :p

Please help me..i want to pay by sms

p.s. sorry my bad english :s

We do not have this feature yet. I am sorry. we are considering other payment options--hopefully we can get an option that works for you soon.

We do accept bank transfers--maybe this option works for you.

Peter
EQO Customer Support