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Keeps Disconnecting

Submitted by bandito on October 31, 2007 - 3:58pm.

I downloaded the latest version 2 days ago and it still has the disconnect problem mentioned by others. There seems to be no rhyme or reason to it, as it will remain connected for hours at a time, and then just randomly disconnect. Are there any sort of debug logs that I could upload/post to assist in troubleshooting this problem?

I'm using an HTC Kaiser (TyTN II) on the Rogers network in Canada with HSDPA. I really like this app and have been waiting for a cheap long distance solution for quite some time, so for making calls it's not a big deal as I can always connect quickly. However for EQO to EQO calls being offline presents a problem.

‹ GPRS or Wi-Fi selection is a must (Connection Errors!!!)Automatic Upload of all Phone contact should be Optional ›

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re: Keeps Disconnecting

Submitted by peter on November 1, 2007 - 4:45pm.

Thanks for the offer, but I think that we should have enough data on our end to figure out the cause of the connection lapses. What you could do is let me know if you start to notice a trend to the disconnections. If we do need some logs, I will definitely give you a shout!

In the meantime, if your friends want to EQO to EQO call you, they can send you a "nudge" for free from EQO to get you back online.

Peter
EQO Customer Support

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hmm if i had any eqo friends

Submitted by xhozt on November 1, 2007 - 7:47pm.

hmm if i had any eqo friends i would lol "hint" rotfl .. but yea i get this issue as well .. question are u using a 3g phone or gsm/edge?

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Thanks for the nudge tip

Submitted by bandito on November 3, 2007 - 2:08pm.

Thanks for the nudge tip Peter. Again, if you do need logs just let me know.

xhozt - I'm using 3G (HSDPA) on a GSM network. Speed/reliability of this connection is not a problem... I've done speed tests where I exceed a megabit consistently.

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