Home » forums » EQO » Billing and Account

Internet Explorer doesn't sign me in

Submitted by jdastrain on August 6, 2008 - 8:25am.

Any idea why I can not sign in any more at EQO site using Internet Explorer 7.0?.
Using the same browser, I can sign in at the forum with the same credentials.
I erased cookies, history, password… but still does not working. If I use wrong credentials the site reject me, if I use right one, nothing happens, all the time the login screen. Using Mozilla and Opera works fine
Probably is not here where I most ask for...
Thanks

‹ Call logsIs this thing on? Please help ›

Trackback URL for this post:

http://community.eqo.com/trackback/1436
» login or register to post comments

sign in

Submitted by dimassss_88 on August 6, 2008 - 9:12am.

I also have troubles:
1) The trouble with the login to site: i must every day write login and password to enter to my profile, but i set the "remember login" in the title screen. The cookes are work properly with other sites. I use Opera 9.5, also i test with IE 6.0, and result same as with Opera.

2) and trouble with the "rate calculator", it don't work well, it shows with a bags on the Opera 9.5 with screen resulotion 1280x1024 on PC.

Please test it

» login or register to post comments

re: Internet Explorer doesn't sign me in

Submitted by peter on August 6, 2008 - 9:37am.

What happens when you try to log in here: https://www.eqo.com/l/en/subprov/login.php?

Peter
EQO Customer Support

» login or register to post comments

re: sign in

Submitted by peter on August 6, 2008 - 9:51am.

I have taken a look at www.eqo.com on Opera 9.5 and I can see the difficulties you are having. We don't officially support the Opera browser (testing on three--IE, Firefox, and Safari is time consuming enough as it is), which would account for these issues. I will see if there is a chance that we can get this issue fixed though.

Peter
EQO Customer Support

» login or register to post comments

Nothing happens, not error,

Submitted by jdastrain on August 6, 2008 - 9:51am.

Nothing happens, not error, nor wrong password, only the sign in screen with login fields empties to be fill it again and again. If I use wrong login information then the site read "*Sorry, but the username and/or password is incorrect", so the login information is sent to to EQO site.

Jorge

» login or register to post comments

re: Nothing happens, not error

Submitted by peter on August 6, 2008 - 10:03am.

What level of internet privacy are you using in IE? Are you accepting cookies?

Peter
EQO Customer Support

» login or register to post comments

What level of internet

Submitted by peter on August 6, 2008 - 10:03am.

What level of internet privacy are you using in IE? Are you accepting cookies? I can only duplicate this issue when I block cookies.

Peter
EQO Customer Support

» login or register to post comments

Thanks Peter for your soon

Submitted by jdastrain on August 6, 2008 - 1:13pm.

Thanks Peter for your soon answer.
I have settled my Internet security lo the lowest possible: medium, and I am accepting all cookies and still doesn’t goes through. I closed the antivirus too. By the way, the problem I have here at my office is the same I have at home.

Thanks again for your time

Jorge

» login or register to post comments

re: Thanks Peter for your soon

Submitted by peter on August 6, 2008 - 4:08pm.

Jorge,

Try resetting your password and see if that helps any.

Peter
EQO Customer Support

» login or register to post comments