EQO Supported Countries

hmm im back chris, well pity that australia isnt supported yet, so ill be waiting once again as thats where im from.
and ive sent the request to notify me when it is available for australians :)

Yeah, sorry about that. I can tell you that Australia is in our plans and should be on the supported list by the end of the summer. We appreciate your patience!

Chris
EQO Customer Evangelist

OH god...well end of summer :soo around september i believe as i am going to europe for a holiday for six weeks or so...and ill be back by mid august,,thats alright..and cant wait..in the mean time,ill try help out here :)

We'll do our best! It could be sooner, but better safe than sorry:)

Chris
EQO Customer Evangelist

...any plans to include Peru from Southamerica ?
If not, why old users cant upgrade without new call service for getting other features of your new mobile application
Thanks so much for your efforts, you are doing a great job with EQO

I like your enthusiasm! Thanks for the kind words.

We indeed have plans to cover Peru. I can't give you an exact date (because of all of the factors involved), but I am guessing that we should have Peru supported by early Autumn. You can add your email here, http://www.eqo.com/subprov/not_supported.php?page=country, to be notified when we do support Peru.

I like your idea for allowing unsupported country users to ability to use non-calling features--this is something we are considering.

Peter
EQO Customer Support

Hi,

it would be nice to see Russia in the supported countries list before july 31th.

Any guesses?

We are definitely planning to add Russia to our list of Supported Countries and will let you know as soon as there's an official announcement.

Thanks for your patience!

Christine
EQO Customer Support

Hi,

I am in Austria and the number that gets called when using EQO is +43720880001. Unfortunately I only hear "this call is not allowed" then. I don't know whether this is due to the number not being reachable or due to my phone provider. I have a SIP-account and also have a 0720-number, and for that one I get this when I am not reachable. But my provider also said that gateways would be blocked.
Furthermore, many phone providers that say local calls would be free, charge up to 50cent/minute for calls to 0720-numbers.

There is a possible solution to both problems though:
http://www.ip-phone-forum.de/showthread.php?t=97822 (German!)
Somebody set up a gateway at a local phone number and forwards SIP calls. So instead of +43720880001, one would call +431230720880001 (01 is the area code for vienna, austria's capital city, 23072 his phone number). This works stable for over a year already and doesn't cost anything. It would be cool if there was a client with an option to change the number from +43720880001 to +431230720880001

Furthermore this guy needs to know the SIP URL of EQO's service to be able to route the call via SIP.

I'd really appreciate it if you would give me the SIP URL and would make an adapted client for Austria with the option to use this alternative number.

best regards,
david

David,

While looking over the Austrian call logic, I noticed a flaw that didn't allow for EQO users with 13 digit phone numbers to make successful phone calls. This bug has now been fixed. Could you please try to make another phone call with EQO and let me know how it goes?

Cheers,

Peter
EQO Customer Support

Thank you, it works now.

No problem!

Let me know if you have any other comments or questions about EQO.

Cheers,

Peter
EQO Customer Support

I signed up for Eqo thinking I could make calls when travelling abroad. It turns out I can't.

I am a registered user in Canada with a Canadian phone number on Rogers (+1.604.xxx.xxxx). However, when I am in the UK I get an error recording because it is not calling a UK access point. Eqo is still dialing a Canadian access point.

I am using a Blackberry 7100.

Hi there,

Thanks for your message. To answer your question, we currently do not have roaming capabilities for EQO accounts. This means that each EQO account can only be associated with one mobile number which allows EQO users to make cost-effective international calls from their home-country.

We realize how advantageous it would to have roaming capabilities with EQO which is why we're working hard to make this a possibility in the future!

In the meantime, if you would like to take advantage of EQO while roaming you could purchase a new SIM card in the country to which you're traveling to and sign up for another EQO account with that phone number. This option may be valuable depending on how often you’re planning to travel, and the duration of your stays.

When an online EQO user calls another online EQO user, they will not be charged any fees from EQO but will be using local airtime and a minimal amount of data. Similarly, two online EQO users can send text messages for free to each other

Please note: EQO text messaging and IM (instant messaging) may be useful to you if you have a cost-effective data plan or a phone with wifi since these services only use data.

Please let me know if you have any other questions or if I can help with anything else.

Cheers,

Christine
EQO Customer Support

A while ago I used the "Request Country Support" page to put my request in for EQO support in Bulgaria. I have been spreading the word amongst my friends and colleagues about this great service and a friend of mine has today told me that they, also, tried to add their request for Bulgaria to be added but it was not on the list. I had a look and, sure enough, Bulgaria is no longer there.

Does this mean (fingers crossed) that BG is soon to be supported or that it has been excluded? Or is it some other reason altogether?

Looking forward hopefully to a positive response :)

Thanks for the forum post. Bulgaria is now supported! As are a few other European countries (read my blog for full details: ountries...) Be sure to check that your phone is also on our supported lists too. We will be sending out that email to let those people who added their name to the notification list today!

Cheers,

Peter
EQO Customer Support

This is the best news I have had all week! Thanks so much you lovely EQO people :)

When will Taiwan be available... and if it is gonna be available.. I'd consider making a change to the name in the directory or you will lose a possible 23 mil customer. Taiwan is NOT a Province of China!!!!

Hopefully I can avert an international incident with my explanation:

Sorry for the confusion, but Taiwan is actually a province of China...the Republic of China (ROC)--not to be confused with the People's Republic of China(PRC).

Oh yeah, and we expect to have support for Taiwan in the next few months.

Peter
EQO Customer Support

Hello I live in Australia and have downloaded your java application to my Motorola mobile to test it but had to sign up with a different Country code instead of 61.

Can you please tell me when you are going to add Australia as although the app runs fine and I can IM, I cannot call out or receive calls.

Also are the calls delivered via the wap service over tcp or udp as with true voip that uses the internet to deliver the call to the closest pstn exchange and receives calls from any pstn exchange and delivers them over the Internet or are they delivered by international voice pstn to mobile wireless where some people may have to pay their provider a fee for roaming?

Sara Donald
Australia.

Hi Sara,

You have good timing...I am looking for testers in Australia right now! Send me an email at support@eqo and I'll get you set up to Beta test our application for calling in Australia.

When you make a call with EQO, the application halts the internet connection, your phone dials a normal phone call to our local access number (a local Australian phone number), we then carry your call signal over our VoIP network to its international destination. In this way, you will be charged for a local call (by your carrier) and we will deliver you an international call.

Cheers,

Peter

Thanks Peter, have sent you an email.

Sara.

Thanks Sara!

If there are any other brave Aussies out there who would like to give us a try, please send me an email at support@eqo.com and I'll hook you up.

Peter
EQO Customer Support

well its been a while and im glad your looking for aussie testers i wil lbe happy to test out eqo too :)
im about to email you peter

and its nice to see the community is growing more (great to see another aussie here too sara:)

lataz and keep up the great work

Hello,

I received your email and I'm ready to get you testing! Anyone else who would like to try our application in Australia, New Zealand, or Hong Kong, please send me an email (peter@eqo.com).

Thanks for the kind words!

Cheers,

Peter
EQO Customer Support

peter its done..ill be waiting on your sms and reply..have a nice day/night where ever you are in the world:)

Hi thr i'm from South Africa,
plz let me know whn my country is supported.
thx guys

Hello,

I have a feeling that we will be supporting South Africa for EQO calling in the very near future! I will let you know exactly when that is.

Cheers,

Peter
EQO Customer Support

plz whats about egypt ?

what about Croatia?!