EQO Software Problems with Sony Ericsson K800i

Dear EQO Team,im a Big Fan of your Mobile Service and i really enjoy your nice Service every Day.But i've discovered a Problem with using the Software (Version 1.6.1) on my Sony Ericsson K800i that i've already reported to your Support by E-Mail,but i havent got a Answer from you since today...My Problem is this: When i start the EQO Software on my Phone,everything works well,the Login,the Connection,everything just fine.But when i use the Instant Messenger Service in your Software to Chat with my Friends,the Software gets really slow with just every Action after a few Minutes.That means i cant write my Messages in the usual Speed and have Big Problems to control the Software correctly...after shutting down the Application and restart it again,everything works well again but after a few Minutes the Problem is there again.I've tried many Ways to fix that Problem by myself,I've deleted the Software from my Phone completely and downloaded it again,but the Problem is still there...maybe you could fix that Problem with a new Software Update or something like this,its just a lil Bit sad for me,because this Problem forces me to use other Instant Messengers on my Phone which runs without Problems but i really would like to use YOUR Service...Greetings from Germany and keep up that great Work! :-)

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re: EQO Software Problems with Sony Ericsson K800i

My first guess is that you have a lot of IM accounts with a lot of contacts all running on EQO at the same time. This may be causing the application to grind to a halt. Try signing in to only one of your IM accounts to see if this helps the problem at all.

Peter
EQO Customer Support

Re Re: EQO Problems with Sony Ericsson K800i

Dear Peter...
Thanks for you Answer.Well,i have a MSN,GTalk,ICQ and AIM Account.But i've never logged into ICQ or AIM from the Software,cause i dont have any Friends there.I only use MSN and GTalk over the Application,13 Contacts at MSN,4 on GTalk...is that what you would Call much...? :-( I've tried it with just login to MSN then only with GTalk but the Problem wont disappear... :-(

Re:Re Re: EQO Problems with Sony Ericsson K800i

No, this isn't a particularly large number of contacts (I was thinking hundreds).

Have you always had this problem with EQO? Are you running any other applications in the background? Is EQO installed on your phone or on a memory card?

I will try to recreate this issue if I can...

Peter
EQO Customer Support

Re: Re: Re: Re: EQO Problems with Sony Ericsson K800i

Dear Peter,
Yeah,this Problem is always there,since my first Use Instant Messaging over EQO...I usually dont have any other Applications running in the Background and the Application is saved on my Memory Card like every Application that i've downloaded to my Phone too...Thanks for your help i really appreciate
it... :-)