EQO Rates

Hello, Chris, this is Ricardo, I'm a new EQO user. I have a doubt, maybe it can be a little stupid, but I can't still believe it's true.

The rate for, for example, calls from Spain to United Kingdom for land lines is... 1.7 cents per minute or 1.7 euros per minute? That's because I can't believe that the calls for land lines are so cheap, that would be great!!!

Thank you very much for your help

Best regards

Ricardo

Hi Ricardo,

Your eyes do not deceive you! 1.7 cents is the correct rate for calls from Spain to UK landlines. Let me know if you require any more information.

Cheers,

Peter
EQO Customer Support

Hello Ricardo,

Yes, that is in Euros, not dollars!

Chris
EQO Customer Evangelist

hello, I have got this question. Are really the calls from EQO user to another EQO (inside the country,no international calls) user for free? Or do I pay according to my rate of my mobile operater?Or do I pay for data only?Thanks for reply!
byza-byza, new EQO user from the Czech republic

Hi there,

Thanks for contacting us!

To answer your question, EQO is a combination of a traditional phone call and a VoIP call. What this means is that when you make a phone call with EQO, the application dials a local access number which then passes your call over the internet to the international number that you’re calling. In this way, you are making an international call but paying only for local minutes and data to your carrier.

When an online EQO user calls another online EQO user, they will not be charged any fees from EQO (hence “free”) but will be using local airtime and a minimal amount of data.

I hope this helps to answer your question. Please let me know if I can do anything else to help.

Kind regards,

Christine
EQO Customer Support

Hi,

New user and also evaluating for a friend in France who may use a French SIM and EQO.

If I were to nudge a sleeping EQO mobile in the UK from a French phone I understand it sends a text. Would that be charged at the French text rate (ie Orange in this case, and not the 7.5p EQO text equivalent) to the UK, or is 'nudging' part of the EQO package in some way?

Also, I'm presuming that the text just says 'turn EQO on'. If that doesn't happen (user is in a meeting or whatever) it's a wasted text cost.

The free mobile to mobile element of EQO has the most appeal for international calling. Yet if it's so dependent on two EQO users being 'awake', I wonder if nudging should not be a free option, if it isn't already.

I understand you guys have to make a profit from certain calls – but nudging is may not be the place to do it??

Thanks.

Hello Sir,

Nudges are indeed free, so no worries there! We're sorry we didn't make this more clear and will work on informing our users of this EQO benefit. Thanks for the feedback and please feel free to let us know if you have anymore questions.

Chris
EQO Customer Evangelist

Hi Chris,
i was wondering which rate I'm going to pay if I call from an Italian mobile actually located in Italy, another Italian mobile actually located abroad, let's say in Cuba.

Should I calc the rate as an Italy to Italy mobile or as an Italy to Cuba mobile?

Thanks in advance
Massimo

Hello Massimo,

If you are in Italy and are calling an Italian mobile number, then you'll be paying for an Italian Mobile to Italian Mobile call. Let us know if you have any other questions.

Cheers,

Chris
EQO Customer Evangelist

Hello, I go 3 months with the account eqo, for 15 days I have no balance and it does not allow me to recharge the account.
Since I can do to increase the credit limit.

I have responded to your request via our secure ticketing system. You should be good to go!

Cheers,

Peter
EQO Customer Support

Greetings. First of all, EQO is an amazing app so far on my 8800. I have 1 question (so far), do my IM messages cost 1 text message from my carrier to/from each time I send? Thanks.

Nope...IM messages are sent and received over the internet. No text messages are involved in the process.

Thanks for the kind words!

Cheers,

Peter
EQO Customer Support

Rates Calculator is not displaying. List of Value buttons are null value

It's working for me. What browser are using and what country are you in?

Chris
EQO Customer Evangelist

hw wl b d cl rate frm INDIA to UAE

Our rates can be found using the Rate Calculator on our homepage. The rates from India to the UAE are as follows: Calls to a landline are $0.349/min USD, $0.324/min USD to a mobile and $0.10 per SMS. Hope that helps,

Geoff
Product Manager
EQO

I'm not sure I understand this change:
I see on your homepage that "EQO to EQO" calls are on 50%.
NO MORE FREE???

Do I understand something wrong? I hope so...

Greetings from Croatia

I'm sorry to say that EQO to EQO calls are no longer free. We've decided to make EQO to EQO calls 50% off, which we think is a better choice for all involved when contrasted with us going out of business. We apologize for the inconvenience.

Chris
EQO Customer Evangelist

Cant u make something else bit more expensive that not so much people need ??? i know u need too get ur benefits somewhere but if its free again u will get more users i bet! gosh i wished it
did be for free again =( may sound a bit rude I am sry i know i should be greatfull for what i get : P

If u could pls change that page then

http://www.eqo.com/rates.php

Its confusing saying EQO to EQO did be free on top
then on the bottom then its saing the new 50% rule =)

Other Users will apreciate

byes

Hi
I am using EQO from 5 or 6 days before when my friend told me.
But from yesterday there is a connection problem for signing in.
My internet settings in mobile is perfect because I am using other JAVA application which requires internet.
So can you sort out this problem?please.

Hi,
m using eqo since last 15 days...I nvr faced login problem.Bt frm last 2 days m not able to login in my eqo account.All my friends in russia are facing the same problem too.All other gprs related applications r running well.Plz help...

We had a big problem this past weekend resulting in an EQO outage. We apologize for the inconvenience, but you should be able to sign in and use EQO again now. Please try again and let us know if you continue to have problems.

Chris
EQO Customer Evangelist

Hi Chris,
login problem is a big issue here now in russia.It has been 3 days since people here could login without problem.So....Plz plz plz help us out dude.

I just found out that we are blocking some Russian users because of malicious hackers abusing our service in your area. I apologize that the actions of a few bad eggs are affecting your use of our service. We are implementing some security measures and hope to restore service in the next few days. We apologize for the inconvenience.

Chris
EQO Customer Evangelist

Hi Chris. EQO providd us great service, but now getting login prob here in Russia, ur promo code 'chris' ,also appear wrong,n not get yet all invitation credit as u promise. Hope u solve prob soon!

Hello Sir,

Like I said above, our service has been blocked in your area because of abuse issues. My promo code has also been disabled. I am wondering what you need my promo code for once you are already signed up? Also, I checked your email address and it seems that there are quite a few EQO accounts using it. I apologize if I am accusing you falsely, but might you be one of the people abusing our service? If so, shame on you sir.

Chris
EQO Customer Evangelist

Hey there i have some questions : )

1)
When i make a call from Germany(EQO) to UK(EQO) how much Data is it in kb's per minute ???

2)that would cost me a call to my normal network ---->
10 cents + 9,8 cents from ur page per minute + the data use
right ???

3)
And if i send a txt over EQO to my friends mobile phone when hes offline would it cost the price of a txt from my normal network + 11,5 + datause ??? or just the 11,5 cents from ur page ???

4)
How much data is used when i write one message
in kb`s ?

5)
How much data cost it to log on the eqo network ?

6)
Is there an option where i can see how much data is used in my sessions ? would apreciate if u add that feature in the next release

Thanks for reading my crappy questions :D

bye Marcel : )

Hello Marcel, we are happy to answer any questions you might have:

1. EQO does not carry voice over the data network. For an EQO to EQO call you will not use any KB, but will use local voice minutes.

2. It would cost you a call at your local rate plus the EQO to EQO rate, but not any data. Data required to setup a call would be much less than a KB.

3. Just what we charge for an EQO Out SMS message and a small amount of data, less than a KB.

4. Less than a KB, probably 200 to 400 bytes depending on how long a message you write.

5. Less than a KB, depends on how many EQO contacts you have.

6. There is a data counter already under Options-> Settings, please check it out.

Cheers,

Chris
EQO Customer Evangelist

Hi chris,
i m a new user to eqo frm india.N i m facing problem in recieving the eqo call back.Plz help.
Rgrds