EQO 1.1 crashes quite often and functionality request

Hi,
I have a Blackberry 8700 running the latest OS 4.2 version and the latest EQO 1.1.

I use the MSN part of EQO very often. So I would be chatting away, not doing anything special and the software just crashes and brings me back to the applications menu. This happens quite frequently.
It's quite frustrating.

Also the IM client is seriously lacking in several areas.

1. Copy/Paste, URL selection/following.

2. Automatic re-sign-in as soon as the wireless network is available again.

3. Indication if the message has been sent or not. And if it hasn't, as in the network wasn't available, then automatic re-send when it's back even if contact is off line and in this case off line messaging should be used.

4. Indication on if the contact I'm talking to is actually online(Yesterday I was typing away like a fool, then checked the contact list and the contact had signed out, that would be fine if off line messaging was supported)

5. Option to turn on time stamping on all messages and events.

6. Information display for a specific contact that would show e-mail address and other information.

7. MSNP 13-15 protocol support for all the new server stored preferences(user defined custom static contact nicknames, etc.)
http://en.wikipedia.org/wiki/Microsoft_Notification_Protocol

Thanks,

Keep up the great work.

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re: EQO 1.1 crashes quite often and functionality request

Hi,

Thank you very much for your comments.

I have found this version to be pretty stable...especially in TCP connection mode. The only reason I can think of is if your BlackBerry actually loses the connection. Are you in an area of poor or inconsistent service?

I like your IM suggestions a lot. I will take these up with our product team and see what we can incorporate. We have been focusing on other things recently, but hopefully we will be able to make some improvements on the IM side of the application soon.

Peter
EQO Customer Support

Skype contacts on EQO

Hi,

I downloaded EQO on my Blackberry 8100, looks good but how do I figure out which contacts from my Skype account are online? Secondly, how do I chat with them? In your IM section you have Google, AOL, Jabber but I do not see Skype anywhere?

Secodly, I am based in India, so if I have make a call to someone from my Skype list, will I have to pay for the International Long Distance call? (This is assuming you do not have a local number for India). I hate to be in a situation wherein I use the call feature and land up with a $500 bill from my phone company for making International calls. Please advice if you have or are planning to have a local number for India also.

re: Skype contacts on EQO

Hello,

I am sorry, but we do not have Skype support anymore.

Also, we do not yet support India for calling. My hope is that we can do this before the new year.

Peter
EQO Customer Support