Disconnects every 30 minutes!

I'm glad that EQO is working well for you, besides this one problem. We time EQO out after a while for the purposes of saving you data consumption and battery life, but we realize that this isn't optimal for Blackberry users. This is a problem that we are fixing, but thank you for letting us know how you feel!

Chris
EQO Customer Evangelist

Thanks for letting me know. Honestly, being on a corporate unlimited data plan, I don't mind about data consumption so I rather not have it disconnecting every 30 minutes. At least make it an option.

About battery life, I noticed EQO is quite a vampire so you should do something about it.

So far, of all the IMs I've tried, Nimbuzz says doesn't have enough memory and shuts down, MIG33 keeps on crashing and EQO disconnects every 30 minutes. I'm staying with EQO but please do something about that.

Yeah, most Blackberry users don't mind being permanently online. If you check your EQO settings I think you'll find that you are using an HTTP connection instead of TCP. If you switch to TCP battery consumption will go down and you will stay permanently online. Please give that a try and let me know how it goes.

Chris
EQO Customer Evangelist

Thanks for the reply but I tried to connect TCP and it doesn't work. It reverts to HTTP.

I tried the settings suggested for O2 UK from the sticky post http://community.eqo.com/trackback/623 but no luck. They might be out of date.

From your answer above, if I manage to connect TCP, it is not going to disconnect every 30 minutes?

Still, updated to version 1.4 hoping that the time-out feature was disabled (or at least put into the options) and was disappointed.

Thanks

Which settings did you try? I can't get your hyperlink to work...

Yes, TCP will keep you connected for longer than 30 minutes.

Peter
EQO Customer Support

Sorry about that. These are the settings:

O2 (UK)
Gateway IP: 192.113.200.195
Port: 9201
APN: wap.o2.co.uk
username: o2wap
password: password

from net-msn-chat-web-telnet-tcpip-no-bes.html...

couldn't find others.

Try these settings instead:

APN: mobile.o2.co.uk
username: mobileweb
password: password

Make sure that you reboot after you enter the settings.

Peter
EQO Customer Support

Thanks for your help but it didn't work. I changed the settings, reboot the BB, tick the "Use TCP connection" box in EQO, restarted EQO and it seems like it's trying to connect, takes a minute or two and when it finally connects, the "Use TCP connection" box is un-ticked.

My guess is that tries TCP and after it fails, it reverts to HTTP. Which means it disconnects every 30 minutes.

Is there a way to test if my BB can connect via TCP at all? I wonder if it has something to do with my corporate settings.

It very well could be your corporate settings...I don't know enough about this to say with certainty.

If I were you, I would ask around on one of the major BlackBerry forums on the internet like (http://www.blackberryforums.com/).

I'll have a look myself, but please let me know if you find anything out yourself.

Peter
EQO Customer Support