Calling with EQO

When I make a call to another Eqo user, they can not answer my call and Just hear it ringing the whole time. The same happens when I am called by them, When I try to answer the call, it asls me if I want to call them and does not answer the call when I accept it. We are in Sweden using the Hi3G network.

It's possible that we are having a problem with our EQO access lines in Sweden and we are looking into that. I'm not certain that is the case and I'd like to make sure you guys are using EQO Mobile correctly. When you make an EQO to EQO call you must place the call and then dial a local number on your phone. The person answering the call must accept and also dial into the EQO access number. Are you both doing this and hearing just ringing?

Chris
EQO Customer Evangelist

If i call another EQO online user, do i pay any fees(to my cellular company) or it is completly free??

When you make an EQO to EQO call, you will be charged for a local phone call by your cellular company. When you use EQO Mobile, you will also be using internet data.

Some cell phone companies provide calling plans that include local calls. And, if you have a WiFi connection, you could use the internet for free...

Peter
EQO Customer Support

In a EQO user to EQO user call both will pay the local phone rate? or only who start the call will pay the bill?
ANSWERS ARE FOR FREE?

Best Regards

Sigi

Hi Sigi,

To answer your question, EQO is a combination of a traditional phone call and a VoIP call. What this means is that when you make a phone call with EQO, the application dials a local access number which then passes your call over the internet to the international number that you’re calling.

So when an online EQO user calls another online EQO user, both users will be using local minutes and data to make the call but will not be charged any additional fees from EQO.

I hope this helps to answer your question.

Kind regards,

Christine
EQO Customer Support

Thank's for your answer, now I understand it.
Best Regards

Sigi

Hello Sigi,

Glad to hear you get it now! Please let us know if you have any other questions.

Cheers,

Chris
EQO Customer Evangelist

hi im trying to call out with the EQO but all the time it says that it is a nummer that is not in use... what are im doing that is wrong
best reegards Dino

I am using EQO with a Blackberyy 8700 and T-Mobile (Germany). The software connects with EQO and also IM works. But when calling a fixe or mobile line (in Germany) the phone calls a German gateway (+4969...) which is always busy.

Hi,

I am looking into this issue right now. I believe that it may have to do with how we are currently handling your telephone number. We may need to adapt our logic concerning 11 digit German phone numbers. After I have verified that this is the case, I will get you to try the application again.

Cheers,

Peter
EQO Customer Support

"hi im trying to call out with the EQO but all the time it says that it is a nummer that is not in use... what are im doing that is wrong
best reegards Dino"

hi peter im having the same issue as Dino..you have given me eqo to try in australia..instant messaging works etc..
only thing that doesnt work is when i call my cousin overseas (eqo to overseas mobile)..now the phone no. is right and all..but when it dials that particular local no. that eqo has provided - asks you to accept and dial it - the the operator says 'the no your try to call is currently not in use'
food for thought? thanks

Have you tried calling in the last day or so? I believe that we have fixed the Australia calling problem. Please try another international call for me. Let me know the results as soon as you can!

Cheers,

Peter
EQO Customer Support

same issue just tried 30mins ago...hmm ill try again tonight and tommorrow

Ok.

I'll check into it on Monday and then I let you know when to try again.

Cheers,

Peter

I'm here at the philippines. Is it possible to use EQ0 to call another EQO user within the Philippines like VoIP? Becasue the thing that confuses me is, why is there a need to be in a supported country yet the EQO should be connecting via the internet using 3G/Wifi to make these calls possible right?

EQO is not a pure VoIP service.

When you use EQO to make a call, the application uses an internet connection to initiate a phone call to our local access number nearest to your phone's local dialing area. THEN, your call gets carried over the internet to your call's international destination. In this way, you use a small amount of data + a local call and you receive a long distance call.

We are planning on supporting our calling feature in the Philippines in the future!

Cheers,

Peter
EQO Customer Support

Hi, I am currently in Israel and everytime I want to make an eqo call to another eqo user also in Israel we both just hear ringing and nothing happens, for example when I call him and he is online I dial the local eqo number and then he recieves the call and he also dials the local number and then we both just hear it ring out... same happens if he calls me...

Please help me out
Eddie

Hi Eddie,

Have you tried to make an EQO Out call before?

I will check into your calls to see if i can uncover the problem.

Cheers,

Peter
EQO Customer Support

Yes, I have made EQO Out calls succesfully even though at times it doesnt work. I still cannot make EQO to EQO calls within Israel
Regards
Eddie

Hi, I cannot be able to buy new credit. Have someone some suggestion for me?
Thanks a lot

Hi,

Is your PayPal account Verified? If not, sign in to your PayPal account page and select the link that says Verify My Account.

If you do have a verified account already, what does the error message say when you try to buy credits?

Peter
EQO Customer Support

Hi Eddie,

Have you tried any EQO to EQO calls today?

Also, can you view your EQO contact's details and verify that they are stored correctly within the application.

Peter
EQO Customer Support

There is no country support for UAE. So when I call out using contacts appearing in EQO by default it uses my GSM (I am using Balckberry Pearl 4.2). I have Unlimited global roaming. So If I use the EQO call out while in US or Canada will it support? As those countries are in the supported list? Due to this reason I have not topped up my credit till now. Pl let me know

The international roaming scenario that you describe will not work because of the way EQO is set up. When you make a call with EQO, the application dials a number that is local to the phone's number not a number that is local to where you are at the time.

The only possible way for you to use EQO for calling in a supported calling country would be for you to have a SIM card and another EQO account/client from that country.

You can still use EQO for text and IM messaging while you are abroad with your current configuration.

Peter
EQO Customer Support

When i use EQO to call, it automatically switches to my normal phone call rate and uses my local provider. I use a t mobile dash htc excalibur. How can i stop EQO from switching to my local provider to call.

Uzo

Uzo,

This is how EQO works when you make a direct dial call from EQO, your call will go out through your normal provider. When you make an EQO Out call your phone will make a local call with your provider to our local access number and then we will carry your call over our network to its international destination.

Peter
EQO Customer Support

I'm from italy and i want to knew wat "local"number i call when i make a eqo out.
why this number is so "cheapper"?

Your phone will automatically dial our Italian number (in Rome) when you make an EQO Out call. This is the same cost to you as a regular call to a Roman landline. It is cheaper for you to use EQO Out when you are dialing a long distance number. We will carry your call over the internet after you connect to our local number in Rome.

Peter
EQO Customer Support

When i call an eqo user with my mobile, i pay like a direct call whit my operator
I'm in italy with wind operator and i have a internet abbonament then why i pay??....

my frien is online infact i can see the green bubbles, then i try to call him...my mobile phone call a number then the phone of my frien ring.....we can talk, but who call pay....

why???

isn't the call FREE from eqo user to eqo user??