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EQO currently supports the long list of phones below with EQO Mobile. Currently we have a Blackberry version and a J2ME version, with Windows Mobile coming very soon and Symbian on the horizon. We are adding support for phones all the time. If your phone is not listed please let us know:

Request Phone Support

We need your help to support all of the devices out there. If you think your phone should be supported and isn't, please tell Peter or I by posting in this forum. We'll send you something to test if we can!

EQO Mobile Supported Phones:

Blackberry: 7100g, 7100i, 7100r, 7100t, 7100v, 7100x, 7105t, 7130c, 7130e, 7130g, 7130v, 7250, 7290, 7520, 8100 Pearl, 8110 Pearl, 8120 Pearl, 8130 Pearl, 8300 Curve, 8310 Curve, 8320 Curve, 8700c, 8700f, 8700g, 8700r, 8700v, 8703e, 8705g, 8707v, 8707h, 8800, 8820, 8830

LG: KE970 Shine, KG800 Chocolate, KU250, LX550 Fusic

Motorola: A1200, A728, A768, A768i, A780, A910, E1, E2, E6, E680, E680i, E1000, E1070, E770, E770v, KRZR K1, KRZR K1m, KRZR K3, L2, L6, L6i, L7, L7c, L7e, L7i, L72, L9, maxx V6, MING, PEBL U3, PEBL U6, PEBL V6, Q, RAZR maxx V6, RAZR V3, RAZR V3e, RAZR V3i, RAZR V3m, RAZR V3t, RAZR V3x, RAZR V3xx, RAZR2 V8, RAZR2 V9, RIZR Z3, ROKR Z6, ROKR E1, ROKR E2, ROKR E6, ROKR E8, ROKR Z6, SLVR L2, SLVR L6, SLVR L6i, SLVR L7, SLVR L7c, SLVR L7e, SLVR L7i, SLVR L72, SLVR L9, SLVR V8, U6, U9, V1050, V1075, V1100, V1110, V1150, V270, V280, V3, V3e, V3i, V3m, V3t, V3x, V3xx, V360, V361, V365, W510, Z3, Z6

Nokia: 2600 classic, 2630, 2660, 2760, 2855, 2865, 2865i, 3109 classic, 3110 classic, 3110 Evolve, 3120 classic, 3152, 3155, 3155i, 3230, 3250, 3500 classic, 5200, 5300, 5310, 5500, 5610, 5700, 6085, 6086, 6110 Navigator, 6111, 6120, 6121 classic, 6124 classic, 6125, 6126, 6131, 6131 NFC, 6133, 6136, 6151, 6152, 6155, 6155i, 6165, 6170, 6210 Navigator, 6220 classic, 6230i, 6233, 6234, 6235, 6235i, 6255, 6260, 6263, 6265, 6265i, 6267, 6270, 6275, 6275i, 6280, 6282, 6288, 6290, 6300, 6301, 6500 classic, 6500 slide, 6555, 6600, 6620, 6630, 6670, 6680, 6681, 6682, 7270, 7370, 7373, 7390, 7500 Prism, 7610, 7900 Prism, 8600, 8800 Arte, 8800 Sirocco, 9300, 9300i, 9500, E50, E51, E60, E61, E61i, E62, E65, E70, E90, N70, N71, N72, N73, N75, N76, N77, N78, N80, N81, N82, N90, N91, N92, N93, N93i, N95, N96

Palm: Treo 500v, Treo 700w, Treo 700wx, Treo 750

Samsung: A516, A517, A701, A706, A707 SYNC, A800, A900, A920, A940, D520, D800, D807, D820, E530, E870, E900, F700, i607 BlackJack, M500, M620 UpStage, P310, U600, U740, X820, ZX20, Z560

Sanyo: Katana DLX SCP-8500, Katana SCP-6600, MM-8300, MM-9000

Siemens: C65, C75, CX65, CX75, M65

Sony Ericsson: C702, C902, D750, F500, G700, G900, J300, K300, K310, K320, K500, K506, K508, K510, K530, K550, K550im, K600, K608, K610, K610im, K618, K630, K660, K700, K750, K758, K770, K790, K800, K810, K818, K850, K858, M600, M608, P1, P900, P908, P910, P990, R300, R306, S500, S700, S710, T270, T280, T303, T650, V600, V630, V640, V800, W200, W300, W350, W380, W550, W580, W600, W610, W660, W700, W710, W760, W800, W810, W830, W850, W880, W888, W890, W900, W908, W910, W950, W958, W960, W980, Z250, Z310, Z320, Z500, Z520, Z525, Z530, Z550, Z555, Z558, Z610, Z710, Z750, Z770, Z800, Z1010

Windows Mobile: All Smartphone(Standard) and PocketPC(Professional)

Chris
EQO Customer Evangelist

EQO Supports all countries with its IM and Text Messaging services. EQO currently supports the following countries for EQO Calling Features, they are:

Afghanistan
Aland Islands
Albania
Algeria
All Countries
American Samoa
Andorra
Angola
Anguilla
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Ascension Is.
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Bouvet Island
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Congo, Democratic Republic of
Cook Islands
Costa Rica
Cote D'Ivoire
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Southern Territories
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Heard Island and Mcdonald Islands
Holy See (Vatican City State)
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Democratic People's Republic of
Korea, Republic of
Kuwait
Kyrgyzstan
Lao People's Democratic Republic
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, The Former Yugoslav Republic of
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia, Federated States of
Moldova, Republic of
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territory
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and The Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
South Georgia and The South Sandwich Islands
Spain
Sri Lanka
Sudan
Suriname
Svalbard and Jan Mayen
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania, United Republic of
Thailand
Timor-leste
Togo
Tokelau
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan
Vanuatu
Venezuela
Viet Nam
Virgin Islands, British
Virgin Islands, U.S.
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe

We are working on adding calling support for more countries all the time. If your county is not supported for EQO Calling and you'd like to let us know, please do so here:

Request Country Support

We'll send you an email when your country is supported for EQO Calling. We appreciate your patience and thank you for checking us out.

Chris
EQO Customer Evangelist

Hello All,

We've finally released the next version of our Windows Mobile client! Version 1.2 is available now and can be download from get.eqo.com on your mobile browser or by signing into your account at www.eqo.com. Please give it a try and let us know what you think.

Thank you kindly to all who tested our now ancient beta, gave us great feedback, and waited patiently for the next version. Rest assured that your efforts are well and truly appreciated.

Chris
EQO Customer Evangelist

I am pleased to announce that EQO has recently released its first Facebook application. It probably isn’t what you would expect, but it’s a fun application that will likely appeal to those who like Pokes.

Our app is called Vibrator and it lets you send your friends Vibes. Vibes are like vibrating pokes with fun messages and animations. Vibes can be sent between Facebook users, but EQO users have the option of receiving Vibes on their mobile phone. For example, if I sent you a vibe your phone would vibrate and you would see that “Chris sent you an I told you so Vibe!” We have lots of fun Vibe types, but you need to earn some of them by sending enough Vibes.

Please give it a try and let us know what you think! We are interested in your feedback and would love to know how you think Vibrator could be better and what vibes you might be interested in sending to your friends. And never fear, we have some other Facebook features in mind that are more communicative in nature. Also, props to Handi Mobility for developing Vibrator with us. They do great work and I highly recommend them.

Please try Vibrator and, while you are it, you might as well join the EQO Facebook group!

Chris
EQO Customer Evangelist

If you are trying to connect to EQO and you receive a connection error message, then you might be confused about why you can't connect. Hopefully this connection guide helps.

• 00 - “Please turn radio on and try again.”
• This message is intended for BlackBerry and Windows Mobile users. It is self-explanatory, turn the radio on and try again.
• 01 - “No connection found, please check your settings and try again.”
• This message generally indicates that your APN settings are not properly configured. Check out this post for instructions on how to configure your own APN settings.
• 02 - “Could not contact EQO servers, please try again.”
• This message could mean that you have lost network coverage or that your carrier blocks EQO. Try recycling the radio (for BlackBerry) or exit the application properly and then sign in again. If problems persist contact your mobile service provider, try another connection, or contact EQO support.
• 03 - “Oops, EQO goofed, please try again.”
• This is a very rare error message that will only appear if there are severe problems at EQO. If you get this, please try to connect again in a few minutes and watch out for nuclear attack. Also, check our website for notices of service outages.
• 04 - “Please allow EQO to access the internet when prompted.”
• This message occurs when you say "No" to one of the security prompts. Try to log on again and say "Yes" to the prompt. If you are not prompted again, go into the application settings and agree to the security prompt in there.
• 05 - “Connection attempt timed out, please try again.”
• This message could indicate that your APN settings are incorrect. Check out this post for instructions on how to set up your APN settings. You may also have waited to long to select a connection for EQO and might also want to try again.
• 06 - “Connection attempt failed, please try again or select More Info.”
• This error message means EQO isn't quite sure why you couldn't connect, but the "More Info" screen will have important information as to why your connection failed. Please copy that information carefully and email support@eqo.com for help.
• 07 – “Connection lost, please try again.”
• This message means that you were connected, but aren't anymore. It's possible that you lost network coverage, spent your data allotment, or that your phone itself encountered a problem. Please try to connect again.

Peter
EQO Customer Support

Everyday I tend to see some of the same general questions about our application. This seems like as good a reason as any for me to start a thread on here to help people with some the general information stuff about EQO.

Let me attempt to explain in simple terms how our service works:

• We support every country in the world for Instant Messaging and International SMS messaging and calling.

• When you make an EQO call, the application will call our local access number nearest to your phone's home area code (or in some countries, our local access number will call you). We will then carry your call over our VoIP network. The duration of your call will be charged as a local call by your mobile carrier. If you are calling a landline or a non-EQO user or an offline EQO user then we will also charge you EQO credits for the duration of the call at our posted rates.

• If you are calling an online EQO user, then we will charge you 50% EQO credits for the call. You will still owe your carrier for a call to our local access number.

• Instant Messaging is free and will not cost you text messages. Instant Messaging with EQO takes place over the Internet.

• When you use EQO, you will use Internet data, which your carrier will charge you for at your agreed rate.

Please let me know if I missed anything else!

Peter
EQO Customer Support

Sometimes mobile phone carriers automatically set up your phone's access point to the Internet, and sometimes you have to do this manually. This is not a fun thing to do without instructions. Here are my instructions for the Nokia 6230i (these steps can be easily adapted to most Nokia S40 edition phones):

How to change your Internet Connection Settings (Nokia):

1)From the Menu screen select Settings.

2)Select Configuration.

3)Select Personal Configuration Settings.

4)Select Options.

5)Select Add new (Access Point).

6)Now you will be able to enter the name of your carrier.

7) Then select Access Point Settings.

8)Ensure that the Data Bearer is set to GPRS.

9)Then Select Bearer Settings.

10)And the rest of the important details*:

11)Access Point:

12)Username:

13)Password:

14) make sure that you set this access point to be your Preferred Access point.

You are now all set to access the Internet with the access point EQO. When you launch EQO, make sure that you select the access point EQO.

If you need more help, send me an e-mail at peter@eqo.com.

(*If you don't know any of these details, don't worry, because no one does...check out the list that we have compiled on our website: http://www.eqo.com/apn.php)

Peter
EQO Customer Support

There are minimum requirements for EQO--your phone needs to support Java applications (J2ME, MIDP 2.0 to be more precise), your phone needs to have a max .Jar Size of at least 220 KB, and you need to have full access to mobile data--but if you have a phone that is not on our supported list, and you think it should be, please let me know at support@eqo.com and I get you set up with a suitable file to test out on your phone. If you've tested out EQO on an unsupported phone before, please share your experiences here!

Peter

EQO Customer Support

To make a shortcut on a Samsung phone

Step 1: Click on “Menu”

Step 2: Click on “Settings”

Step 3: Click on “Phone Settings”

Step 4: Click on “Shortcuts”

Step 5: Select the navigation key that you want to use as your shortcut and scroll down the list. Click on “Java World” and press “Select” to confirm.

Step 6: Return to main screen and press the shortcut key that you assigned in Step 5 to open “Java World”, then “My Games”, then “EQO Mobile”.

These steps may vary depending on your specific phone model.

Peter

EQO Customer Support

To make a shortcut on a Motorola phone

Step 1: Find EQO Mobile on your phone.

Step 2: Press and hold the “Menu” key for a few seconds.

Step 3: When asked if you want to add a shortcut for EQO Mobile on your phone click “yes”.

Step 4: Type in the “key” number that you want to use as your shortcut (ex. Key: 3)

Step 5: Return to main screen. Press “Menu” key and then the shortcut key that you assigned in Step 4 (ex. Key: 3)

Peter

EQO Customer Support